Good hotel, no elevator so it is for the fleet of foot. Big comfy beds, Good service. Coffee all day in the lobby..
Breakfast to go in little bags I thought they could improve on. Very sweet. no variety. But Covid experience I guess.More
Agoda
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If you are mobility challenged, don't book this hotel through a discount site like booking or priceline. You probably won't get a ground floor room, they can't change it at check in, and there is no elevator. Other than that it was ok. Appropriate for the chain and the price point. The room and breakfast area were super clean. Breakfast was better than anticipated, with bacon and a small omelet. Great amenities in the room-coffee, microwave, fridge, iron/ironing board and a nice wardrobe type closet. My only complaint (besides the second floor room) was that there was only one nightstand. We travel with quite a few electronics and it would be nice to have them bedside.
Internet was strong, and the tv cable channels were good. I'm finding that more and more rare as I travel. There's a lot to be said for decent tv when you're on the road!
It was easy to find and convenient to food and the casino. Everything is within a 15 minute drive. Lots of free parking on the hotel lot as well.
I will likely book again for our Casino trips.
Good Afternoon Robin,
Thank you for your review, and we are sorry that we were unable to move you to the first floor. We are working to improve and every comment helps.
We hope to see you again,
Jenny Fitzpatrick
Guest Service Representative
Comfort Inn Orillia
705-327-7744
The room was clean and comfortable, bathroom was nicely renovated, staff was very friendly and very helpful, especially the lady at the breakfast room. Front desk staff was very accommodating as we need to change the room from 1 queen bed to 2 double beds.
Hello Gramsat65
Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your stay and our staff was able to help you.
We hope to welcome you back soon!
The room wasn't well ventilated and has a moldy smell. The smell didn't go away even though we turned on the AC, and it was still there when we check-out the next day. The air quality was a bit poor in the room. Other than this, the room was reasonably clean and the bed was not too bad.
The breakfast was good for a budget accommodation. There were scrambled eggs & sausages, which actually taste good and hot. The staff worked hard to make sure items are promptly replenished.
Hello Jal747!
Thank you fort aking the time to review your stay with us and we have discussed your issue in regards to the smell in your room with our housekeeping supervisor. We hope to have that issue resolved by your next visit.
Take Care!
Staff was great, we spent one night there because our son is going to University and we needed a place to sleep.
It was clean, breakfast was good, and safe.
Room served the purpose, I have nothing to complain about this hotel. Internet fast and we requested an extra bed for our daughter and the young lady that was working in the evening, gave us right away the bed. She was friendly and nice. The lady from the morning was polite as well .
Hello marisolt186
Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your stay and our staff was able to help you.
We hope to welcome you back soon!
We been there for the long weekend and we slept in a 2 double bed room and it was the worst bed we ever slept on. Both me and hubby couldn’t sleep for the two nights and had terrible back pains in the morning. The room was stinky. We will never return.
The quality of the bad is extremely important when it comes to hotel accommodations and this hotel or at least the room we slept in was extremely bad quality.
Hello pirid2018!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the quality of mattress on your recent visit. I have shared your feedback with all departments to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Orillia.
Kind regards,
