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“Horrible, horrible, horrible”
Review of The Ayu Kintamani

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The Ayu Kintamani
Reviewed 6 January 2017

Do not trust the pictures they share. It is one of the biggest and nicest hotels around Kintamani but the place is a dump. The estate itself is pretty big, but the whole place is being run by 16 year olds. A girl at the front desk and some boys who run around fetching the luggage. Service is not available unless you tip generously. The room floor is as oily as a frying pan, some people nearly fell. The water in the bathroom is nothing but a trickle and the bugs! Oh my god the bugs! Anything from 1mm to 4cm that can crawl, creep, fly and wiggle will come to your bed and bathroom! The layout of the estate is horrible and the place is a dirty as a dump. Seriously! Upon arriving you will see flies on the lobby floor as it is so dirty. They did not even bother to mop the floor. The ceiling is filled with cobwebs and the roofing is rotting away. The only clean spot is my bed, i dare not swim in the private pool. I would recommend not eating the breakfast. I saw a fly in the water. The only good thing about the place is the hot water pool. You can come into this hotel and visit the pool without having to stay in hotel I think they charge 150.000 - 250.000/person. Wifi is not working. I have two tvs, one of the remote is not working and the other tv is not working at all. Jacuzzi does not work. Dry as a dessert. I will not revisit and I do not recommend this place to anyone for an overnight stay.

Room Tip: When looking/going to this place, look for the name Toya Devasya/Toya Bungkah instead of Ayu Kintama...
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  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Audrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 80 reviews

Reviewed 24 December 2016

If you would like to have:, zero customer service, and owner who is a criminal and liar, a very noisy power tool construction zone onsite from 7am to 10pm every day of the week and weekend, not be able to eat a meal or have a cup of coffee because the place is over run with flies and many services as advertised not available... then this is a perfect place for you..

Room Tip: The best tip is to go somewhere else
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  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank davidM1908FV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2016 via mobile

CONS - facilities were in very poor condition. Private pool was filled with algae so couldn't use, doors to villa wouldn't lock, toilet came away from the wall, unhygienic environment, no other guests, food was terrible, cats everywhere, bugs/mosquitos in the room due to gaps in windows and doors. For the price paid, we were ripped off. Very dissatisfied.

PROS - staff were very friendly, view was pretty, and hot springs were relaxing.

Advice - go for a day trip only.

Stayed: November 2016, travelled with friends
1  Thank 1saurus-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2016

Everything was dirty, the hot tub didn't work, the pool was filled with leaves, one day we didn't have running water in the bathroom, rude and slow service, A/C didn't work and the food was horrible. So not worth anything.

  • Stayed: September 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Kathrine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2016 via mobile

On the immediate surface, the hotel seems quite decent, if not very nice. We are on our honeymoon and will have stayed in a total of 5 hotels during our trip to Indonesia. We have absolutely enjoyed some astounding resorts while on our trip but are not hotel snobs by any means. We stayed in a deluxe villa here and the room is definitely spacious --separate tv/dining area, bedroom and most of all our own "private " pool. But the jacuzzi beside the pool is filthy and non-operative, the pool is a bit grimy itself, and there really is no privacy as the general walkway is right beside the pool, only separated by bushes you can look right through. The walls are dirty--there were some curious brown spots splattered outside the pool walls and the light fixtures were oddly crooked. This place has a lot of potential to be quite stunning it's just very poorly maintained.
And the staff is what makes the experience just odd. It honestly feels like a group of inexperienced kids are operating the hotel. No one is interested in any kind of customer service, LOTS of blank stares and a lot of confusion. For example--when arrived to room, gave us complimentary foot massager saying that it was included as is a body massage tomorrow. Called us 5 mins after foot massage and said they were wrong, no massage is included. Went to dinner and with no exaggeration it went back and forth 5 times whether or not our dinner was included (we had about 5 different waitresses and each one said something different--we were the ONLY people in the restaurant too!). We didn't mind paying but our final waitress insisted that the dinner is included in the price of the room so we left it at that. Not shockingly, they insisted we pay for dinner when checking out the next day and the girl at reception of course did not care one iota that we were told numerous times it was included. They also tried to double charge us, insisting we didn't pre pay for hotel but thankfully our amazing tour guide cleared up the matter (took almost an hour and we didn't get involved but the hotel was not helpful). An additional note there was a European tourist with her husband and 2 kids in the lobby nearly in tears from frustration in trying to deal with the hotel staff. She told me that have ripped her off in so many ways and are "scam artists completely without decency or wanting to help"
We only stayed here one night as we were doing the mt Batur trek the next morning and one night was just enough. It's not the end of the world if you have to stay here and the pool is nice if you finished your hike but don't expect the greatest and definitely be prepared for a few hiccups. Stay one night as a pit stop then be on your way.

Stayed: August 2016, travelled as a couple
Thank lianadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Ayu Kintamani

Address: Jl. Puri Bening, Toya Bungkah 80652, Indonesia
Region: Indonesia > Bali > Toya Bungkah
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 4 Speciality Lodging in Toya Bungkah
Price Range: ₹ 8,492 - ₹ 17,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ayu Kintamani 5*
Number of rooms: 14
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Also Known As:
The Ayu Kintamani Toya Bungkah, Bali

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