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All reviewsmount baturkintamani areaspring poolvolcanic laketwo nightsprivate hot springbalihairdryerrelaxation
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Reviewed 11 August 2016

The Ayu is also the Toya Devasya Natural Hot Spring & Camping Resort. It is same same spread across a large section of lake front with the villas in their own ‘semi’ private area of the resort.

It makes no sense why this place (the villas) has not been reviewed on Trip Advisor since 2015. The whole area is under some renovation which at this stage is landscaping only and mostly focused in the larger open to the public hot spring pools and camping areas. During our stay it was not impacting on the villas nor the vila hot spring pools which are part of the villa complex.

We had booked two deluxe villas, one for my husband and I and the other our son, his wife and 12 month old. After a bit of a shaky start (no water in either villa from arrival until early evening) the water did finally come on in our villa and my son and family were upgraded to the honeymoon suite. Here’s the good and the not so good of our stay.

Villas - the good - are well designed, very spacious and well appointed - two flat screen TV’s with movie channels. King size very comfortable beds with clean crisp linen and new pillows. You walk straight out of each room, lounge/dining, bedroom and dressing room into the large warm spring fed private villa pool. Our deluxe villa pool was larger than our sons honeymoon suite heart shaped pool but his pool deck was larger than ours. And his honeymoon suite villa was larger. Our villas faced east north east - great for beautiful sunrise light coming over Mt Abang. Bathrooms are massive with separate shower area and really large baths. Our sons was a spa bath. The villas are very private with beautiful gardens surrounding them. The not so good - the villas need a little bit of TLC - nothing major or off putting just things like blinds that don’t function, a few small holes in upholstery and a few little other odd bits of general wear and tear. The villa pool spas don’t work and don’t look like they have for ages. In my opinion a waste of space from the get go. Not sure if the bar fridges work - they were not turned on.

Villa grounds - the good. The gardens are well established and beautiful. There is landscaping works happening, not much in the immediate villa complex area. The villa garden leads down to the restaurant and ‘semi’ private hot spring pools which are literally at the lake edge looking out over Mt xxx with Mr Batur behind you. Beautiful. The not so good - I was led to believe that this area of the complex which is adjacent to but separate from Toya Devasya Natural Hot Spring is private for villa guests only. However many day trip foreigners pay to come and use these hot spring pools. The good thing is you have your own private villa pool to retreat to which isn’t as hot but still volcanic spring fed. We were here on a Sunday and the hot spring pools adjacent to the restaurant and villas were emptied, scrubbed out and refilled. A good sign.

Restaurant - the food mostly local is ok, it’s not bad but it’s nothing exciting or out of the ordinary which is a shame because it’s such a wonderful location.

Overall - we enjoyed our stay and extended for an extra night. As already mentioned I have no idea why this place hasn’t received any reviews in almost a year. And don’t understand why most reviews are so negative. We could have had a bad experience in the beginning with no water to either villa, which didn’t look like being fixed quickly. Instead I insisted to speak with someone more senior than the reception staff who were clearly out of their depth, with not a great command of English. Eventually I had a satisfactory and constructive conversation with the owner, who has been away for some years but is now back onsite overseeing the renovations and upgrade. The owner is an astute Balinese businessman, he was very apologetic and accommodating, offering us complimentary dinner and wine and the villa upgrade for my son’s family. Honestly this place has amazing potential. The front desk staff definitely could do with better training. The lobby does not give a great first impression and is in desperate need of an upgrade. It is pricy accommodation, food and drinks compared to other parts of Bali but you pay for the location experience and absolute access to the volcanic hot springs and you are right on the edge of the lake. Final word - BRING YOUR AEROGARD, and I'm not kidding, during the days the flies are out of control.

Stayed: August 2016
1  Thank LeesaMSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2015 via mobile

Stay 2 days this week at The Ayu.Good villa with lake and mountain view.Food good but little bit over price.Service was good.for the room many detail to improve.(no welcome drink.jacuzi no working.many fly in the room )

Stayed: December 2015, travelled with family
Thank Karyadi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2015

Nothing is good in this hotel, despite being rated one of the best in the area. (Ard USD 200 per night in Kitamani area)

Breakfast promised at 0630, but came after 7am! They knew that I got a race MTB race start at 8 am, and need to leave the hotel at 7am. So went to a 5 hours plus race with a empty stomach!

NO wi fi available in the room thru out the stay

Water is turn off in the night.

Almost nothing works in room! Elect. power points, TV, doors, water tap.. etc

The only reason I choose this hotel is the close proximity to BALI MTB RACE on June 7, 2015. Is is also one of the recommended hotel by the organizer.


Room Tip: Please avoid
  • Stayed: June 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2015

Did a one night stay when there was an offer for this place. Its just nice for one night. Otherwise too quiet and too far from anything else. Food only offered the restaurant, does not seem safe to go out too far.

  • Stayed: December 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Simah2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2015 via mobile

Our mistake not to check the reviews before.
Badly maintained and used hotel. Dirty. No privacy. Disgusting pool. No sun at pool afternoon. Mold on walls.
Worse: the manager! Terrible service attitude, does not give a damn about complaints and comments.... Why should he since the room has already been paid in advance.
A complete waste of money, time, and energy. Cannot understand this business is still running??!!

Stayed: February 2015, travelled as a couple
1  Thank An D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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