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“Very nice hotel but pricey for the small room” 4 of 5 bubbles
Review of The Palazzo Montecasino

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
San Jose, California
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Very nice hotel but pricey for the small room”
4 of 5 bubbles Reviewed 8 August 2012

Beautiful complex and good location. Lots of staff to greet upon arrivals or departures. One of the best welcomes was the hot chocolate we were given a very small cup of to enjoy upon arrival by Naomi at the conceirge who was extremely helpful, friendly and pleasant during our stay. Unfortunately they dont give that chocolate sample out again, only for arrivals and dont sell the mix either! I was hooked on hot chocolate after that during my whole stay at the Palazzo for 4 nites and So Africa for the entire week and had to make do with the complimentary packaged ones provided in our room which was not quite as good. Fresh apples at the front desk, fitness center and free bottles of water as well which was nice. Our room was rather small for the price but had a nice view of the pool area which was beautiful but closed during our stay. Room Decor was good quality in a lovely tuscany style with usual amenities. Easy walking distance to complex shopping center and casino which had many good restaurants to choose from. There is also a bigger and less expensive shopping center about three blocks from hotel which is definitely worth visiting for gifts and shopping. There is a bird garden next to hotel that you can visit for a small price and is a quick interesting thing to do if you have a couple extra hours to check out the various bird species. Booked a half day tour to Soweto and around Johannesburg while there which was interesting, informative and included visits to historical sites such as Mandela's house, Desmond Tutu's house, museum and apartheid disparities.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PhoenixFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMPalazzo, Manager at The Palazzo Montecasino, responded to this review, 27 August 2012
Dear Traveller,

Thank you for posting such a detailed review on Tripadvisor. It is wonderful to hear that you were able to enjoy our hotel as well as our city. It sounds like you had full holiday.

Thank you for choosing to recognise Naomi, our guest relations officer. Her friendly smile and great attitude towards service and guests, makes her an asset at our Concierge desk.

I am disappointed to hear that you were under the impression that the pool was closed, as you could visit it at any time. During the winter months we do have limited patrons and therefore have minimal staff on duty to service the pool.
Should you choose to return, please discus the room requirements with our front desk in order for us to ensure that you have all the space that you need.

Kind regards

Madeleine Roux | Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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956 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Johannesburg, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2012

I booked my parents into the hotel for their 60th Wedding Anniversary and they were absolutely delighted at the service they received. Deon, guest relations manager, personally welcomed them and from thereon, all the staff were so kind, friendly and helpful to them. We joined them for dinner and breakfast, the food was excellent and once again the service was great! Thanks for making it a memorable stay.
Regards
Arlene McKey

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMPalazzo, Manager at The Palazzo Montecasino, responded to this review, 27 August 2012
Dear Mrs. McKey,

Thank you for taking the time to post your review. I am so pleased that your parents had one of the most romantic settings for their 60th Anniversary, and that they enjoyed their stay.
The staff and management of the hotel loves nothing more than pampering our special guests, and when we are able to be a part of such a milestone in a guests life, we go all out to enjoy their special day with them.

Deon is an asset to The Palazzo and as Head Concierge his speciality is taking care of every guest that arrives at our hotel.
Your positive feedback has been noted and Deon has been recognised accordingly.

Thank you once again, and kind regards

Madeleine Roux | Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartbeespoort, South Africa
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 August 2012

We have booked a night away at the Palzzo Montecasino for a suprise for my husband. From making the reservation to the morning we left. it was an amazing experience. We were looked after by Deon Prinsloo, Guest Relations Manager. As we arrived at the front of the Hotel, Deon was there to meet us, checked us in and went with us to our room and made sure that we were find. We felt to special and looked after. We had drinks in the bar and the next day enjoyed our breakfast at the downstairs breakfast area. The hotel is in a good condition and are very clean and well maintained. We were very impressed by the quality of service we have received from Deon Prinsloo and his team. Thank you for making our day such a specail occasion.
Regards
Laurette and Deon Hanekom

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laurette042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMPalazzo, Manager at The Palazzo Montecasino, responded to this review, 27 August 2012
Dear Mr. & Mrs. Hanekom,

Thank you for choosing The Palazzo as your choice to pamper your husband. By posting this review Deon has yet again been recognised for the excellent service he provides to our guests.
He loves nothing more than ensuring that our guests are taken care of on a personal level and he together with his team are constantly motivated by the great feedback that we receive.
We appreciate your comments, and thank you for your patronage.

Kind regards

Madeleine Roux | Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

This is an excellent 5 star hotel in the posh Northern Suburbs of Johannesburg and it is absolutely awesome.
Beautiful gardens, rooms, foyer and amenities.... and add excellent dining and service and a stay here would be absolutely wonderful.

Room Tip: All rooms are good.
See more room tips
  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMPalazzo, Manager at The Palazzo Montecasino, responded to this review, 27 August 2012
Dear Guest,

Thank you for sharing your wonderful feedback on Tripadvisor. It is always so great to hear that our guests appreciated the ambiance and service the hotel has to offer.

Your comments will be shared with our chefs and service staff.

Once again thank you.

Kind regards

Madeleine Roux | Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 31 July 2012 via mobile

I spent a weekend here and really enjoyed the hotel. Great choice of pubs, restaurants & entertainment next door at the casino. Very good gym. The buffet breakfast is excellent.

My room rate included free WIFI / Ethernet access to the Internet. All rooms should - in all hotels. Don't pay extra for a service that has zero marginal cost and should be standard in the price of the room.

The level of service from the staff is very good. The rooms are super-clean.

Stayed July 2012, travelled on business
Helpful?
Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMPalazzo, Manager at The Palazzo Montecasino, responded to this review, 27 August 2012
Dear Guest,

We are pleased that you enjoyed the comforts of our hotel as well as the entertainment that Montecasino offered. Your breakfast comments will most certainly inspire our chefs to continue to deliver the most important meal of the day!

Kind regards

Madeleine Roux | Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price range (per night): ₹ 17,097 - ₹ 20,110
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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