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All reviews games room made to order omelets front desk omelette burrito chocolate treats pool side room was clean hockey team chocolate bar free breakfast breakfast was excellent outdoor pool first floor stay there again pleasant stay hot breakfast
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Reviewed 7 July 2017

Friendly staff and nice room with patio door out to the pool. Used the gym and breakfast included the "omelette station" - the hotel is on the main highway but rooms not noisy.
The décor is modern and reception area impressive.

Room tip: You can ask for a ground floor room with access to the pool.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ClaireT629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, General Manager at Days Inn & Conference Centre - Cranbrook, responded to this reviewResponded 8 July 2017

Hi Claire,
Thank you for taking the time to post a review on Trip Advisor!! We are happy to know you enjoyed the hotel amenities and outdoor pool.
It was our pleasure to serve you and hope you visit again next time you're in Cranbrook.

Jenn Bouchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

When we arrived, we were treated to a complimentary chocolate happy hour. The room was clean and pleasant. A little traffic noise. Complimentary breakfast featured an omelette station, waffle station, and fresh fruit. Table hockey game in the lobby! Yes, I'm 10.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Entrippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, General Manager at Days Inn & Conference Centre - Cranbrook, responded to this reviewResponded 6 July 2017

Hello Entrippy,
Thank you for sharing your experience on Trip Advisor. Great to hear you enjoyed your stay and were able to endulge in our chocolate Happy Hour and enjoyed our extra touches at the property. We enjoyed having you stay with us and please come back soon!!

Jenn Bouchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

I would like to say that I had an awesome customer service experience, I was very pleased with this hotel and with how they dealt with our situation overall and would recommend this hotel. Sometimes things happen but it is how they deal with the end results is what matters. The manager was on this issue and quickly solved this problem that is what matters, and that is what makes a good business, thank you, for everything!!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank elainegs2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, General Manager at Days Inn & Conference Centre - Cranbrook, responded to this reviewResponded 4 July 2017

Hi Elaine,
Glad we spoke yesterday and thank you for the feedback. This is great information to help us provide an even better experience to our future guests. I am implementing that change right away.
Look forward to having you stay with us again next time you are in the area and please call me directly when you book.
250-426-6683 ext 412

Warm Regards,

Jenn Bouchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017 via mobile

Very pleasant, helpful staff, really good, quiet air con in the summer. free chocolate happy hour on an evening, which was a nice treat. Modern and clean with hair dryer in the bathroom. Gluten free breakfast options and really good waffles for normal eaters

Date of stay: July 2017
Trip type: Travelled as a couple
Thank 523kimberleyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, General Manager at Days Inn & Conference Centre - Cranbrook, responded to this reviewResponded 4 July 2017

Hi Kimberley,
Thank you very much for posting your experience on Trip Advisor. Our team really enjoyed reading your review and it's so nice to hear everyone sharing the positive feedback with each other with smiles on their faces. Glad to hear our special touches at the breakfast and Chocolate Happy Hour added to your stay.
We are always working on new ways to enhance our service. Come see us again soon!!

Jenn Bouchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

When another hotel refused our reservation with a pet, we were referred to the Days Inn Cranbrook ,BC. What a delightful experience. Lovely updated room and public spaces. Refreshing pool and outdoor living space. Our room looked over the pool and surrounding mountain area instead of a road or parking. We were so glad to rest prior to continuing on our journey. Thanks again for a great experience.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Katherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, General Manager at Days Inn & Conference Centre - Cranbrook, responded to this reviewResponded 28 June 2017

Hi Katherine,
We were thrilled to have you and your family stay with us!! Thank you for the compliment on our relaxing outdoor space, it is something many people don't realize we have and with an amazing view of Fisher Peak! I certainly hope you stop by and visit on your next trip through.
Thank you for sharing your experience on Trip Advisor.

Jenn Bouchard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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