We arrived here for two nights, after my grandfather believed he had arranged to pay for the room. When I went to check in the Front Desk staff member requested my card, which I gave for incidentals. When I mentioned it should already be paid for he snapped at me that 'there are no notes, does he have a receipt?'. Instead of picking an argument then, I gave my card and took the key.
On our final night I got to talk with my grandfather and mentioned this. He insisted on coming to the hotel to sort it out. From the moment it was brought up, the Front Desk staff (same guy) was on the defensive. He was incredibly rude, not looking for anyway to fix or help. He even had the gall to tell us that he couldnt change it, because my card was already charged. As a cashier and former hotel employee, I know this is not the case, so I told him he could process a refund and new charge on the POS he had charged me on. He became more flustered and outright rude. In the end he refunded me and charged my grandfather, offering all sorts of excuses and never once apologizing for his behaviour.
Outside of this, the room was decent. The hours of the office/breakfast are ridiculous, as it doesn't open until 8 and closes at like 9. They are more than willing to take your money, but don't invest the same effort back into their property.