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“45 minutes to check in - when there wasn't even a line up”
Review of Cranberry Resort

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Cranberry Resort
Ranked #4 of 11 Hotels in Collingwood
Toronto, Canada
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“45 minutes to check in - when there wasn't even a line up”
Reviewed 20 March 2012

Our stay in a 2bd condo began horribly with a 45 minute check in process when there was not even any line up. We booked through Expedia, and the hotel explained that although they had our name and our money they had no details of the reservation. But then the story became the unit we were to use had a maintenance issue and so they would have to move us after one night. The front deak staff was useless at resolving anythg and just kept disappearing for minutes at time. It took 40 minutes to get the attention of a manager who then was able to offer a sataisfactory solution, and we felt the situation had finally been handled properly.

The Fairway condo was spacious and clean, although not nearly as nice as the Waterfront condo we had the first night. It was a bit disconcerting to have people constantly wandering right by the windows picking up after their dogs in the shared common area.

Housekeeping was limited to replacing towels and taking out garbage. Requests for dish detergent went uncknowleged for at least 12 hours and required repeat calls.

The pool was very busy, lacked towels and was very dirty. There was lots of hair in both the pool and hot tub, debris all over the pool deck, and the water in the not tub was cloudy and full of scum. It may be because it was March break and the hotel was full - hopefully they will schedule more frequent cleaning during busy times.

Overall Cranberry is a decent hotel that is in a good location for enjoying Collingwood skiing or summer activities.

Room Tip: waterfront condos are much nicer than the older Fairway condos.
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  • Stayed March 2012, travelled with family
    • Value
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Helpful?
1 Thank no_hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (250)
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English first
Level 4 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2012

This was the second time we stayed here and found the proximity to Blue Mountain very convenient. I like that the mountain is so close,but that we are in the town of Collingwood which keeps growing bigger and better with time. I enjoyed going into the town to shop in the stores. The condo had 2 bedrooms, 2 baths,living area and full kitchen. It was well stocked and had 2 jacuzzi tubs and a fireplace. The main building (where you check in ) was renovated and looks wonderful. There is a restaurant and bar inside as well as an indoor jacuzzi, game room and work out room (small). The beds are soooo comfortable! Would love to come back in the warmer weather to enjoy all the water activities Giorgian Bay has to offer.

Room Tip: The condos were spacious and well equipped.
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  • Stayed February 2012, travelled with family
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Helpful?
1 Thank LongIslandGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaughan, Canada
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 March 2012

Was invited to stay at the Cranberry as part of a sales initiative for a Vacation Planning.
Hotal located right near Collingwood on HWY 26 - can't miss it. close to the town and to Blue Mountain village (about 10 min. drive)
The room was clean, standard ameneties - nothing spectacular. Beds are a bit soft for my taste but clean and soft. Hotal has a pool and a hot tub with fresh supply of towels.
Does not include complimentary breakfast - the one that weas offered (for $13) included standard producst (bread, bagel, cereal, scambled aggs, bacon and french toast. Really - for $13 I could get a really nice breakfast at any of the cafes in the area...
Was also invited for Supper - $22.59 for "Pasta Bar" - two kinds of pasta that a chef cooks with vegatables of your choice. Did not even stick around to see. Went to town and got a great dinner for $22.00.
Would not choose this again as there are better alternatives for that same price...

Room Tip: Even number rooms face to teh golf corse while odd numbers face the road and teh parking lot.
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank Susan_2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener
Level 5 Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 March 2012

We have used the Cranberry many times over the years, most recently for two Thursday nights prior to Friday ski days at Blue Mountain. Rooms are clean and serviceable, staff is very competent and the main bar and restaurant are quite well-appointed. At almost half the price of on-hill accommodations, they are a good deal. Breakfast is good and hot. Scrambled eggs do not have milk in them, and potatoes are delicious (important for lactose-intolerance). It's part of a larger condo development which has been there for years. Good deal for skiers, so don't be afraid when it's the only one left.

Room Tip: Try to get near one of the exits to speed loading and unloading. It's only 7 minutes to the ski...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveCanadaKitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cranberry Resort

Property: Cranberry Resort
Address: 19 Keith Ave | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada
Region: Canada > Ontario > Collingwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Collingwood
Price range (per night): ₹ 6,427 - ₹ 13,008
Hotel Class:3 star — Cranberry Resort 3*
Number of rooms: 181
Official Description (provided by the hotel):
Cranberry Resort, set against the panoramic backdrop of Blue Mountain and the beautiful waters of Georgian Bay, is a world-renowned, 750 acre year-round vacation destination. At the Cranberry Resort, you can experience an expansive 18-hole golf course, full-service marina, fine dining, a luxurious spa and a wide range of outdoor and indoor fun the whole family can take part in. Cranberry Resort is a 4-season vacation paradise! ... more   less 
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Also Known As:
Cranberry Hotel Collingwood
Cranberry Resort Collingwood, Ontario

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