Our stay in a 2bd condo began horribly with a 45 minute check in process when there was not even any line up. We booked through Expedia, and the hotel explained that although they had our name and our money they had no details of the reservation. But then the story became the unit we were to use had a maintenance issue and so they would have to move us after one night. The front deak staff was useless at resolving anythg and just kept disappearing for minutes at time. It took 40 minutes to get the attention of a manager who then was able to offer a sataisfactory solution, and we felt the situation had finally been handled properly.
The Fairway condo was spacious and clean, although not nearly as nice as the Waterfront condo we had the first night. It was a bit disconcerting to have people constantly wandering right by the windows picking up after their dogs in the shared common area.
Housekeeping was limited to replacing towels and taking out garbage. Requests for dish detergent went uncknowleged for at least 12 hours and required repeat calls.
The pool was very busy, lacked towels and was very dirty. There was lots of hair in both the pool and hot tub, debris all over the pool deck, and the water in the not tub was cloudy and full of scum. It may be because it was March break and the hotel was full - hopefully they will schedule more frequent cleaning during busy times.
Overall Cranberry is a decent hotel that is in a good location for enjoying Collingwood skiing or summer activities.
- Official Description (provided by the hotel):
- Cranberry Resort, set against the panoramic backdrop of Blue Mountain and the beautiful waters of Georgian Bay, is a world-renowned, 750 acre year-round vacation destination. At the Cranberry Resort, you can experience an expansive 18-hole golf course, full-service marina, fine dining, a luxurious spa and a wide range of outdoor and indoor fun the whole family can take part in. Cranberry Resort is a 4-season vacation paradise! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, HotelQuickly and Agoda so you can book your Cranberry Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cranberry Hotel Collingwood
- Cranberry Resort Collingwood, Ontario