The hotel was very clean and inviting. Upon arriving, the staff welcomed us with a smile. Our son was very disappointed to find that there was only an outside pool and it closed at 9pm. The pull-out couch was absolutely horrible to sleep on. It was like sleeping on a bed of springs. That made for a rough night. It was surprising to find that this hotel does not have rooms with two beds.
Comfortable beds. Friendly staff. Convenient to surrounding town for food etc. With the exchange to American currency it was a decent value. Check-in & check out were very quick & easy. Breakfast was the typical with waffles, eggs, potatoes, etc.
The check in was smooth. Was told this room with 1 bed and a pullout couch was big enough for 4. Explained we have 2 teens. No cots here, and the pullout is ancient and flat! Almost broken. Complained twice and nothing. Toilet old, loose and slow. Asked for an extra blanket and pillow there wasnt any. Outdoor pool dirty, and cold and needs filled up. Friendly staff...no security all doors to building unlocked overnight because they're painting. Bad smelly lobby...air and carpets. Roo. Air conditioner smells and very loud when goes on. Breakfast was the only thing good. Not the best stay...
Never swept my floors for the entire two weeks I stayed, even after I asked twice for a full clean. They removed my personal towels from the room that they later tracked down. The older gals at the front desk need to learn how to smile and be nicer to customers.
Dear Tammy,
Thank you for taking the time to share your feedback with us. We greatly appreciate your insights as they help us understand where we can improve our services.
We apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear that your floors were not adequately cleaned despite your requests, and that there was an issue with your personal towels. Please know that this does not reflect the high standards we strive to maintain.
Regarding your comments about the front desk staff, we sincerely apologize if their demeanor did not meet your expectations. We understand the importance of warm and welcoming hospitality, and we will address this with our team to ensure every guest feels valued and appreciated.
Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you will give us another opportunity to provide you with the exceptional experience that we are known for.
Thank you once again for bringing these matters to our attention. We look forward to welcoming you back and exceeding your expectations in the future.
Sincerely,
We only stay at best western. We know the quality of service we are going to receive and it is always perfect
Thank you so much for your kind words! We're thrilled to hear that your experience at Best Western was nothing short of perfect. It's guests like you who motivate us to maintain the highest standards of service. We look forward to welcoming you back for another exceptional stay soon! Safe travels!
Cheers,
