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BluePointer
Ontario, Canada

By the Rideau Canal

4.0 of 5 bubblesReviewed 11 Aug 2021
This was a great, casual stop for us, near fast food outlets, and just north of the CTC and Walmart. it was great to be near the Rideau Cana and see the locks, right beside the hotel, where there is also a small park with information signs.

The staff was accessible and friendly on check-in, and the gal helped me out with getting the coffee maker working. The room was great - clean! with perfect comfortable bed, very nice duvet and all the amenities you have come to expect when travelling. And a bedside clock radio that I love! The bathroom is a bit dated, with very low toilet and narrow bathtub where you will definitely want to use the safety bar. We were very lucky to get a lovely room with patio doors where our vehicle was parked right outside - handy to load up the luggage.

There was a breakfast included. Not a huge variety, but hot and cold items, well prepared and thoughtfully displayed. Social distancing when seated. Almost back to normal.

There was a bit of construction while we were there, so a zigzag to go north onto Hwy 4 or 15 - but it's a rather small place, so no worries. The disappointment was in the pool that we had hoped to use upon our arrival after a day's travel - it was not working, as there was no one to keep it functional. A sign of the times.

Overall, a recommended stay and two thumbs up.
Date of stay: August 2021
Room Tip: A room with a patio door is the best.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Patel, Owner at Best Western Smiths Falls Hotel, responded to this review
Responded 21 Aug 2021
Thank you for your kind words. I am glad you enjoyed your stay at our hotel. I hope you give us the opportunity to accommodate you again.

Cheers,
A. Patel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 August 2021

This hotel is nicely situated, It is within walking distance to many things. It was very clean and the staff was friendly and very helpful. I would not hesitate staying here on my way through Smith Falls, again. Hopefully all the construction on the roads will be finished by then.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 218judyu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2021

Hotel was clean and comfortable. Breakfast had a very good variety and homemade individually wrapped cookies were amazing! Staff was extremely polite and helpful. Nice area to walk and had nice amenities nearby.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank swood2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2021

What makes this hotel stand out is the friendliness of the staff. Our party included two people with autism -- and their caregivers. The staff could not have been more accommodating and caring. This matters so much to me and turned what could have been a stressful holiday into a great one. Huge thanks to the hotel and its staff!!!

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Roadtrippers106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2021 via mobile

I’m just really disappointed that the outdoor pool is closed. They said its about COVID protocol but I’m still in Ontario right? what I know as of July 16th we’re in stage 3 meaning even Indoor pool can be open. This hotel has Outdoor! Please dont use covid now as an excuse because no one can clean the pool area. Hire people!I booked a room for over $350 for 2 nights providing with amenities I paid for I only got a dog bag of a muffin. Im a Gold elite member of Best western and I hate leaving bad reviews but management should provide the amenities or lower the price coz obviously theyre not offering what the rate includes. PLEASE include as part of your disclosure that the OUTDOOR pool is closed coz obviously your giving your guest a misleading info.

Date of stay: July 2021
Trip type: Travelled with family
Thank justloveitlaine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2021

If you're staying at any hotel/motel during these trying Covid times? Be prepared to call in advance and ask questions about the amenities. Don't discover only at check-in that--breakfast is served in a to-go bag and nothing is toasted or that the pool WILL be opened, but only NEXT week or that the main entrance is closed due to construction! ASK, ASK, ASK...it makes everything SO MUCH BETTER!

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank reneepauze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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