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OntarioTravellers684
Mount Forest, Canada

CLEAN CLEAN CLEAN,...FRIENDLY SERVICE - TERRIFIC !!!

5.0 of 5 bubblesReviewed 2 Oct 2020
We checked in however with a lot of concern over Covid as this was the first hotel we stayed in since February. I dealt with Teresa at the front desk wearing a mask as was I since it is mandatory there. There was also a barricade between us at the front desk which was quite comforting. She was extremely friendly and professional while checking me in. She gave me a menu for our breakfast for the next morning so we could have it brown bagged and ready for us upon checkout or in our room. During check out in the morning, I dealt with Linda who gave us our bag each which included a muffin, yogurt, juice and condiments,..which was quite adequate and nicely prepared. Linda as well was very friendly and professional and helped to make our stay very comfortable. Our room was EXTREMELY clean,.... the bedding looked incredibly clean, new and starched. The carpet looked new as it was so clean,... I also cleaned a number of items myself,..just because it is Covid,..however there probably was no need. In the morning I spoke with Wanda one of the maids, I noticed she was cleaning an empty room and I could see the added attention she was making on the bathroom taps,..I was very impressed. Wanda also had a mask on which gave me comfort too,....
Date of stay: September 2020
Room Tip: Our second floor room faced the front. It was very quiet with no traffic noise and we did not...
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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    Reviews (355)
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    Traveller rating
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    All reviews sausage front desk eggs no elevator no issues up to date beds were comfortable main floor first floor grocery store continental breakfast is small town next morning place to stay canadian tire in town the hotel is clean
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    69 - 74 of 355 reviews
    Reviewed 21 September 2020

    We stayed at this establishment 18 through 20 Sep 2020. We and another couple stayed at this hotel for our golfing weekend. Although COVID has taken over our lives in every facet, I will say that this hotel did everything right. They had hand sanitizer at all the public areas. The Front desk attendants were polite, friendly and they truly went out of their way to make our stay as good as possible. The Free Continental Breakfast was not available. What they did replace it with was a small menu of choices, continental wise, that you would order the day before, drop off the form at the front desk and pick up your choices at the front desk the following morning.
    The rooms were older but our King Bed was comfortable. The bathroom was tired looking but very clean. We had plenty of clean towels for our use. The TV was up to date and the remote worked as expected.
    The location was right in the middle of the town. McDonalds right across the street. An Independent grocery store was right behind the McDonalds. Tim Hortons was just down the street. A Harvey's was nearby. A Walmart right down the street.
    We also had another reason why we stayed at this Hotel as we golfed at the Smith Falls GC and the Rolling Hill GC (formerly know as Lombard Glen GC) OPINION: We enjoyed the Rolling Hills GC over the Smith Falls GC.
    Overall this hotel fulfilled our needs even though it was more expensive than we expeced.

    Room tip: We stayed on the Ground Floor in one of the few rooms with a King Bed.
    Date of stay: September 2020
      • Value
      • Location
      • Service
    Thank QTHNS
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 September 2020

    This Best Western Hotel was the perfect location for us it was close to Rideau Ferry where we needed to go. It had lots of amenities for food, coffee and gas around it and the location was very pretty. Although the outdoor pool was not accessible because of Covid it looked clean and lovely to swim in.
    The lady I spoke with Linda at the front desk arranged our room she was excellent at finding the best room for us with our little dog she was very nice to talk to and got back to us promptly. Linda put us on the first floor and close to the doors.. we so appreciated it. The room was spectacular and clean and smoke free. We felt relieved when we walked into the room and saw how clean and tidy it was especially during these times of Covid. Thanks so much if we are back your way sometime in the future we will definetly stay with you again and perhaps stay longer next time.
    Warm Regards,
    The James'

    Room tip: Talk to Hotel directly by phone if you have special needs
    Date of stay: September 2020
      • Location
      • Rooms
      • Service
    Thank pepperjoe1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 August 2020

    We spent one night here during a golf trip. It was pretty good considering the Covid-19 situation. Masks On everywhere inside, I'm good with that. Easy check in with protocols in place. Only thing is that the buffett is closed and that area cannot be used at all. So, you have to fill out a paper and give it back to the reception and your bag of breakfast will be at the front desk in the morning. Don't get excited - it wasn't very much, not much choice. I had an apple, muffin, yogurt and a juice box. No coffee or tea at all. I suggest that they put extra coffee pods in the rooms for the guests; the hotel uses the Keurig machines.

    Date of stay: August 2020
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank shadow0966
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 July 2020

    I've stayed here numerous times in the past and this stay just did not live up to previous stays. Staff were not as friendly or as helpful as in the past. Back door was no functioning properly. The take away breakfast was definitely underwhelming.

    Date of stay: July 2020
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    2  Thank saledogfish
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 June 2020

    I wouldnt stay here again. booked thru Expedia, I booked a room with 2 double beds. Called the hotel after booking to confirm and also to let them know we had dogs. When I got there the front desk person really didnt know much. Got to the room and it was one queen bed. Was told that the other pet friendly rooms were taken but they didnt have pets. There were long black hairs in the shower. The bed felt like they ripped apart a sofa bed and put it on a foundation. It squeaked like a tin can at the slightest movement and the mattress was very uncomfortable.

    Date of stay: June 2020
    Trip type: Travelled as a couple
    1  Thank LisaR94
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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