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“Very rude staff member - didn't even get to try the food!”
Review of The Summit Cafe

The Summit Cafe
Ranked #8 of 125 Restaurants in Canmore
Certificate of Excellence
More restaurant details
Restaurant details
Dining options: Breakfast
Description: Locally owned and operated. Serving breakfast and lunch daily. Free trade organic coffees and specialty drinks. Fresh baked goods and beautiful views
Reviewed 25 September 2017

My family and I were recently in Canmore on a family holiday and went to the Summit Cafe based on a recommendation from one of the locals. We were excited to try it however once we walked through the door we received a dirty look from one of the servers - a lady with brown hair. We continued to sit down and immediately after the staff member commented in a rude tone, "the kitchen just closed 10 minutes ago so if you want to eat you need to place your order now" (PS they have an ad in the window that says 'ALL DAY BREAKFAST'). Although this made us feel uneasy, we said ok and had a quick look at the menu. We then asked where should we order and she responded with an even ruder tone, "At the counter, NOW". She literally raised her voice and shouted at us. We couldn't believe it and were so disgusted by the attitude of this particular person that we got up and left. A very disappointing experience, it shocks me that this person works in hospitality and has totally given the place a bad reputation.

    • Service
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 October 2017

Hello Lisa,

Please except our deepest apologies for your treatment at The Summit Cafe. We pride ourselves on excellent customer service and are so sorry that this was your experience. Please note that we will be looking into this matter. Thank you for bringing it to our attention.

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Reviews (234)
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6 - 10 of 234 reviews

Reviewed 20 September 2017 via mobile

Fabulous breakfast with great ambiance and the coffee was great too! Place your order and they give you a rubber toy to identify your table and order!!

Thank chefnoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 October 2017

Glad you had a great experience!

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Reviewed 16 September 2017

I had done my research and already knew that we would have a great breakfast here. Although we were staying in a nearby condo with a kitchen, we had to eat out at a local spot on our last morning before driving to Calgary airport. It was not the easiest to find... coming from Canmore, the sign is facing the opposite direction. It's in a little mini-shopping area. Once we got there, we were impressed by the ease of ordering, the portions and the quality of the food. I had the BLT with egg and it was delicious. One of our group asked for her bacon to be crispy. When it came out, it wasn't crisp enough for her, but the server quickly and without question, took it back to be cooked further. The prices are good, there is a decent selection, and the portions are a good size. Everyone with whom we had contact was courteous, prompt, and helpful. You order and pay upfront, find a table, and then a server brings you your order. The best part is being given a creature figure (a shark, the Hulk, etc.) to put on your table so the server can bring your order to your table. Such fun!

    • Value
    • Service
    • Food
Thank NjoyTravelingNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 October 2017

Hope to see you again!

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Reviewed 15 September 2017 via mobile

Stopped off on the way to BC. Awesome breakfast. Had the only omelette and partner had the breakfast burrito. Both very good. Highly recommended with a continuous line up.

Thank GusGristle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 October 2017

Thanks of the review. Hope to see you again!

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Reviewed 13 September 2017 via mobile

Wow, incredible food, fresh and tasty. The prices were good too. Very good for breakfast. The place is a little small and was packed!
Visit! We loved it!
They also give u toys for fun :)

Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 October 2017

Thank You!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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