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All reviews front desk hotel restaurant clean rooms pool and hot tub one night stay king room mini fridge off the highway great view of the mountains bed was very comfortable a great place to stay lake louise canadian rockies amenities shampoo patio pet
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Reviewed 11 October 2017

We stayed in Canmore during July, 2017 at the Coast Canmore Hotel. The rooms were so expensive, talk about gouging prices during Canada's 150th celebration. Upon checking in, I signed a paper with the charges on them. The next morning, the charge was quite a bit more, with charges they had added. Watch what you sign and what they charge you for later. After "talking" with the lady at the front desk, who started throwing papers around, they reduced the charges.
We stayed in a room, which they said was the last room open for staying with our pet, that was an handicapped room. The shower had zero-entry. I showered in the evening, after a long day, and the shower flooded everywhere. I cleaned it up and tried to clean out the drain. This next morning, it happened all over again. I told the lady at the front desk, and she just said, well, that is a problem we have with those showers. FIX IT!!!
It was not a good experience. For the money we had to pay, it should have been THE best place we ever stayed.

Room Tip: Don't get a handicapped room with a zero-entry shower!
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank debrunin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_El, Rooms Division Manager at Coast Canmore Hotel & Conference Centre, responded to this reviewResponded 20 October 2017

Dear debrunin,
Thank you for your recent review from your stay in July.
I do apologize if you felt we were overpriced. I can assure you that we work very hard to ensure our pricing is competitive within the Bow Valley.
We monitor our rates daily to ensure we are correctly priced to the market.

I was disappointed to read that you experienced some issues at the Front Desk. I would like to follow up to ensure that your rate was correct as quoted, so please feel free to reach me at c.elliott@coasthotels.com and I will gladly investigate this for you.

The flooring in our accessible room was only installed early in the summer, and we have been made aware of this issue with the sloping of the floor. This is something we are working on to have rectified.

Thank you again for the feedback and for staying with us.

Safe travels, and kind regards, Charmaine Elliott, Rooms Division Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Stayed at this hotel during a recent conference. The hotel is well-located and within easy walking distance to the main shopping and restaurant areas. While the rooms have been recently updated to a contemporary style, the room is smallish and a little stark. We had some difficulty with the heating/A/C unit and found the room to be on the warm side. It was difficult to cool the room to comfortable sleeping temperature and when the window was opened it triggered the heating unit to kick in making the room hot, stuffy and noisy. The bathroom was small and there was a poorly place shelf above the sink making the operation of the tap a little awkward.
The restaurant food was adequate, but the banquet food left much to be desired. Most of the food, meat in particular, was horribly over-cooked.
The staff was considerate and worked hard.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine_El, Rooms Division Manager at Coast Canmore Hotel & Conference Centre, responded to this reviewResponded 20 October 2017

Dear George R,
Thank you for detailed review of your recent stay.
I do apologize for the issues experienced with the A/C unit.
This is definitely not our standard, if at any time during the course of your stay you are not satisfied or things are not functioning correctly, please let our Front Desk team know so that they may work to remedy the issue.

I was disappointed to read that your banquet experience was not satisfactory. I have shared your comments with our Executive Chef for follow up with his team.

We appreciate and welcome all feedback and hope that you will sometime try us again. Thank you and kind regards, Charmaine Elliott, Rooms Division Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Excellent room, very clean and beautifully decorated. The best hotel we have stayed in on the West Coast anywhere. It was very modern, had plenty of room and an awesome view of the Rockies. Would highly recommend this hotel.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Coast Hotels
Thank X1036KAjoannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Front Desk Supervisor at Coast Canmore Hotel & Conference Centre, responded to this reviewResponded 15 October 2017

Dear X1036KAjoannem,
Thank you very much for mentioning such kind comments about our hotel, The Coast Canmore Hotel & Conference Centre! We appreciate your compliments and look forward to welcoming you back to our hotel soon! Safe Travels.

Sincerely,
Melissa Murchie - Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Overall; very good; good location but parking was tight in front but lots of room in back of Coast Motel; good location and everyone was very accomadating...snowed for golfing but that's Alberta; you just never know but must be prepared :)

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Coast Hotels
Thank dannysU7455YW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Front Desk Supervisor at Coast Canmore Hotel & Conference Centre, responded to this reviewResponded 15 October 2017

Dear dannysU7455YW,
Thank you for writing a review about your stay at The Coast Canmore Hotel & Conference Centre. We pride ourselves on ensuring we are as accommodating as possible for all of our guests. We look forward to having you stay with us again soon. Safe Travels.

Sincerely,
Melissa Murchie - Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

We had a great experience here - and it was significantly less expensive than staying directly in Banff. It was a short drive to the town of Banff, but an even shorter drive (arguably walkable) to downtown Canmore, which offers a ton of quaint shops, great dining, etc. The staff was really helpful when it came to finding places to eat and even mailing our postcards for us. The facility was very nice, the rooms were spacious and the ability to open our balcony door to let fresh air in was refreshing!

Room Tip: Ask for a room with a balcony door
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Front Desk Supervisor at Coast Canmore Hotel & Conference Centre, responded to this reviewResponded 15 October 2017

Dear Jen K,
Thank you for taking the time to write a review regarding your recent stay at The Coast Canmore Hotel & Conference Centre. We are thrilled to know that you had a great experience with us. We look forward to welcoming you back to our hotel sometime soon! Safe Travels.

Sincerely,
Melissa Murchie Front Desk Supervisor

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