There were bugs crawling on the floor and two large flies in the room when we checked in. The grout in the shower had black mold all over it and there was some sort of weird green permanent crust around the base of the plug up to the tap. The tap in the sink leaked ALL night. Half of the dishes in the cupboard were dirty and we found hair (which appeared to be dog hair) all over the blanket that covered the sheets.
I have never been so disgusted at an establishment in my life. The worst of it is that we paid $95.00 for a double room, plus tax. We stayed a couple of nights and didn't receive housekeeping service ONCE. I don't understand how the owner justifies the price when you don't even receive fresh towels or amenities.
The Asian man at the Front Desk was awful. He wasn't able to help with ANY of our problems and he was extremely patronizing, rude and did nothing in the means of customer service. Our air conditioner didn't have any knobs on it and I tried to explain this to the Front Desk man. He then smugly tried to show me how to use the Air conditioner in the lobby. Once he realized he hadn't understood me correctly, he had to pull the knobs off of the air conditioner in the lobby and made me attempt to go back to my room and use those, and then the AC STILL didn't work.
They have *COMPLIMENTARY* wireless internet, but it doesn't connect, so if they mention that as a perk...you're going to spend half the night trying to get it to work just to find out that it doesn't. No Laundry facilities or restaurant on site.
- Also Known As:
- Akai Motel Canmore, Alberta