Yesterday we arrived at grouse mountain with my baby and four year old for a night of Christmas fun. We arrived around 5pm and had booked a reservation for the observatory. We were planning to go on the sleigh ride before dinner. We were turned away first time and was told to come back and they will try to squeeze us in otherwise the closest is 8:40pm! We came back after dinner and we were told the 7:20pm group is too big and we have no chance again! The wait is just ridiculously long and my little one was more than disappointed watching people get on and off the sleigh ride twice .
We headed over to the sliding zone and its hugely hazardous. People were sliding from the waiting line up and crashing into people in the line up. My four year old was one second away from being crashed by unruly people sliding in non designated areas. The GM personnel who witnessed whole incident did not respond according to such a dangerous act. We were so put off by the danger we left shortly after one try. We have been to Whistler or Callaghan park for tobogganing and have never had such a safety concern playing a supposedly fun and low safety sport. Please have better safety measures in place so people can enjoy the fun safely without being concerned about being run over. The line up was moving so slowly that people were finding their own dangerous ways of sliding in danger zone. It only takes a few more staff to ward off people and to move the line up along (ie not have people linger in the actual sliding zone) but they were not in sight.
The observatory is also a huge disappointment. The waiter seemed uninterested with us since we had no alcohol and had a baby and toddler. Didnt make small conversations, no warm welcome, no explanation of the menu, not offer to sit beside window, ....the menu is very limited with five options for entree. Service was slow. Stay away if you have other ways to go up the mountain without paying. The only reason we went was the complimentary ticket to go up if you reserve there.
All in all we were hugely disappointed in our experience at Grouse mountain. Lots of sights and sounds but none are accessible without hours of waiting or danger of being injured. I was considering of snow school for my little one but have changed my mind since I know this resort does not promote the safety of their guests.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.