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Reviews (1,559)
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1,083
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All reviewslobby restaurantsea busdowntown vancouverlonsdale quaymountain sideharbour viewgreat hotelnorth shoreglass wallnorth vancanada placecanada linelower lonsdaleunderground parkingseabus terminalburrard inletwonderful stay
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17 - 22 of 1,559 reviews
Reviewed 4 weeks ago

Seabus made the Pinnacle so different from the city. The Lonsdale Markets gave a country atmosphere away from the busy city across the Burrard Inlet.
A very good hotel to stay and the restaurant very good.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Donald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymond, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 4 weeks ago

Dear Donald L,
Thank you for your review. We are pleased to hear that you enjoyed your stay at the Pinnacle Hotel at the Pier and what city of North Vancouver has to offer.
We look forward to welcoming you again in the near future.
Sincerely,
Haymond Ng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our family very much enjoyed our stay at the Pinnacle Hotel at the Pier. Great location to catch the Sea Bus to downtown Vancouver and lots of shops and restaurants nearby in this growing area. Quiet, safe and comfortable. Thanks for a great stay.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stadoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymond, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 4 weeks ago

Dear stadoss,
Thank you for your review. We are pleased to hear that you enjoyed your stay at the Pinnacle Hotel at the Pier.
Thank you for your business and we look forward to welcoming you again in the near future.
Sincerely,
Haymond Ng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I’ve stayed at this hotel in the past and honestly had a pretty good time hence the reason I re-booked. It’s my boyfriends birthday. We reserved a room awhile back and headed to Canada a day early. Turned out my boyfriend had a DUI 8 years ago and they turned us back. I called directly after we went through the 2nd border back to the USA. They were not willing to work with me on cancellation. They needed to charge for the next days stay. You’d think a well to do hotel would be more understanding and accommodating. Sad that they weren’t. So obviously I’ll never choose this hotel in the future. Unnecessary for both myself and the hotel.

Stayed: July 2018, travelled with family
Thank Christie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymond, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 4 weeks ago

Dear Christie L,
Thank you for taking the time to provide your feedback. We are sorry to learn that you had to cancel your reservation. We value your business and unfortunately, given a short period of time notice, we would not be able to resell the room.
Thank you again for your time and we hope you will reconsider us in the future.
Best regards,
Haymond Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Nice, clean room. Great view of downtown Vancouver. Very comfy beads. Quiet and peaceful. The balcony could use some chairs and there needs to be an outlet by the bed to be able to charge mobile phone.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Atofat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymond, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 4 weeks ago

Dear Atofat5,
Thank you for your review. We will consider your suggestion.
Thank you again for your business and we look forward to welcoming you in the near future.
Sincerely,
Haymond Ng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Great spot for restaurants and shops out of downtown Beautiful rooms -great services
Customer service excellent Ease of taxi service perfect We enjoyed the lobby to visit It was comfortable and we ate a delicious lunch and dinner inside

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elizabethj400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymond, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 4 weeks ago

Dear elizabethj400,
Thank you for your review. We are glad to hear that you enjoyed your stay at the Pinnacle Hotel at the Pier. We look forward to your next visit.
Best regards,
Haymond Ng

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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