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“Good food and excellent service”

The American Grille
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Ranked #3 of 991 Restaurants in Richmond
Certificate of Excellence
Price range: US$ 23 - US$ 38
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Restaurant details
Dining options: Breakfast, After-hours, Reservations
Dining style: Casual Dining
Neighbourhood: City Centre
Cross street: Minoru Boulevard
Transit: A short 5 minute walk from the Brighouse Canada Line Station.
Description: Located in the heart of Richmond at the Vancouver Airport Marriott Hotel, The American Grille continues to be one of Richmond's most popular lunch and dinner destinations. Offering a comfortable business-casual setting by day and elegant candlelit dining at sunset, The American Grille is sure to wow you and your guests.
Reviewed 15 March 2018

The food and service was wonderful. We were celebrating a birthday and they even gave us a cake, on the house.

Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (519)
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32 - 36 of 519 reviews

Reviewed 9 March 2018 via mobile

The American Grille has now become our family “go to” for our family meals and celebrations. The food is outstanding, and it’s a restaurant where you don’t feel you need to shout at your table-mates. The service is fantastic—I will make special note of Remy, who now knows my parents and I, and who takes incredible care to ensure we are enjoying our dining experience. It is always a lovely experience to dine at the wonderful establishment.

Thank TheLadyLevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yannick s, General Manager at The American Grille, responded to this reviewResponded 23 March 2018

Dear Guest,
thank you very much for the outstanding review and for your loyal business. Please let us know when you are intending to visit us again; would love to say hello.

Kindest regards

Yannick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

Had a breakfast and was great getting my eggs made to order. There selection is limited but good. I prefer for more selection when you have a buffet but it was still good. Staff and service was great.

Thank 154919Michaelt29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018

We were attending a conference at the hotel next door and came to the American Grill for lunch. There were two other tables when we walked in at 11:30 am. We ordered and waited until 12:30pm for our food. While we were waiting I saw one of the hotel staff come in to pick up a room service order. He left with the tray, and a few minutes later came back with it. This restaurant has an open kitchen and grill so you can see the cooks working. The cook opened the food covers and took the bowls of soup on the tray and dumped them back into the pop. Then they proceeded to fill small bowls of soup to put on our plates for our soup and sandwich. Where had this soup been??? Why did it come back??? Had it been tampered with or contaminated??? You don’t do that. We didn’t eat our soup after seeing that. Besides being slow, and recycling soup, what other bad practices do they have? I won’t be back to find out!!!

2  Thank Garry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck H, Manager at The American Grille, responded to this reviewResponded 2 March 2018

Dear guest

Thank you for your valuable feedback on Tripadvisor.
We apologize profusely for your recent experience.
We want to reassure you that we pride ourselves on serving consistently delicious food and that we do not tolerate this kind of practice.
We will follow up with our Executive chef.
When you have a moment, please contact me at franck.hohnadel@vancouver-marriott.com.
I would love to have this opportunity to speak with you and have you come back.

Best regards,

Franck Hohnadel
Manager, Food and Beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

Remi is an excellent server. He is prompt but not intrusive and he is knowledgable about all the menu choices. We have eaten at the American Grille many times and have always been happy with our meal and our experience.

    • Value
    • Service
    • Food
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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