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1 - 6 of 343 reviews
Reviewed 25 December 2021

We booked a table for 4 for xmas lunch. Our steak was served medium rare, we asked or well done. We were supposed to have smooth mashed potatoes..... only one of us got potatoes with the meal and they were not mashed, just dry lumps. The roast veggies were raw. As were the green beans and broccoli. One of the desserts was Pavlova (debatable) with kiwi fruit which was served as half a kiwi fruit on the side and no sign of the berry compote! The waitress forgot to bring another glass of wine as ordered and the service was painfully slow. There was very little xmas spirit or decorating bar one xmas tree in the corner of the room. Very disappointed with the whole event. It is a beautiful Hotel with stunning views but the service and quality of food was very below par. Will not be returning again.

Room tip: We didnt stay at the hotel. We dined there for xmas lunch
Date of stay: December 2021
    • Location
    • Service
Thank GillianP489
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021 via mobile

Totally disgusted at the dreadful service from this hotel. Had booked to stay for my birthday , went into level 4 lockdown, despite multiple attempts to contact with no response, we were charged for the nights stay we never had. No chance to rebook. Highly recommend you never stay here. It needn’t be like this, we would have happily rebooked. I see we arent the only ones to have had this experience

Room tip: Avoid this place like the plague especially with Covid lockdowns still occurring
Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank researchnurse_10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 August 2021

This was our last stop on our trip around New Zealand. We took the ferry to Devonport and had brunch at the Esplande before going to the airport.
We made allowance for the staff who were clearly busy trying to set up for the day but our group of four loved everything about it.
We are easy going customers so it did not matter if the service was a bit slow, we were quite contented to sit in the window seats and watch the world go by.
Brunch came and was fantastic. It was the best way to wind up our travels and we would certain go there again

Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
1  Thank ranch100
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 August 2021

We were looking forward to going for dinner. What a shambles this once iconic place has become. Everything is old and dirty. The staff need training and a lesson on what to wear. A raincoat is not appropiate uniform for the waitress to serve food in. Toilets stink, food is below standard. Waste of money!!

Date of stay: July 2021
2  Thank Sherpa7565570
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 July 2021 via mobile

We had been here several years ago and loved it. This time very disappointed. Room was overcrowded with cooking facilities that are no longer used. The bath had little paint on it and the bathroom tiles full of mould. The Venetian blinds in the bathroom broken, and the curtains in the bedroom not hanging properly. The TV needed a degree in technology to work. Could only be turned off with a secret button at the back on day one, and day two no control over the volume. While the service was lovely, the bed comfortable and the room warm, the general air of decay both in the rooms and lounge bar was grounds for crossing off this once grand place.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Althea L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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