We were looking forward to going for dinner. What a shambles this once iconic place has become. Everything is old and dirty. The staff need training and a lesson on what to wear. A raincoat is not appropiate uniform for the waitress to serve food in. Toilets stink, food is below standard. Waste of money!!

We had been here several years ago and loved it. This time very disappointed. Room was overcrowded with cooking facilities that are no longer used. The bath had little paint on it and the bathroom tiles full of mould. The Venetian blinds in the bathroom broken, and the curtains in the bedroom not hanging properly. The TV needed a degree in technology to work. Could only be turned off with a secret button at the back on day one, and day two no control over the volume. While the service was lovely, the bed comfortable and the room warm, the general air of decay both in the rooms and lounge bar was grounds for crossing off this once grand place.

How sad that it was such a bad experience. Four of us...booked the Penthouse...no gas in the fire so the apartment was freezing. There were cheap plastic fans dotted around. The dishwasher had the previous guests dishes unwashed. No tea in the container. The pot plants in the master ensuite had seen better days. The second bedroom had an ironing board, iron, heater and air con unit cluttering the room. As if this wasn't bad enough sadly the staff weren't interested.