After my partner working away for most of the year and barely seeing him, I decided to book a night away in York, my favourite place! We found the Beechwood on another site and after looking at the photos I decided to book it. Great I thought, a lovely break from work and with it being inbetween Christmas and New Year it was ideal as this is my Beauty salons quieter time.
On arrival at 1pm we were warmly greeted by the receptionist, who advised that the restaurant wasn’t open that evening (shame as were starving after our drive from Liverpool) She then showed us to where our room was and left us to enter. Upon entering the room we instantly saw how dated it was, then on closer inspection we saw how unclean it was! Thick dust on the bedside cabinets along with random hairs that were not ours, someone’s hair bobble on the floor, dirty marked mirror over the dressing table, a dirty wooden tray (like the ones you got your school dinners on) covered in sugar and other crumbs.
The kettle was full of black bits and old coffee/tea stains down the front and the lid was thick with dust. The shower room had no bath towels (just 2 hand towels on the bed) again the shelf had toiletries on it but were obviously used and the pumps broken so couldn’t be used anyway. The toilet seat had stains underneath it, either blood or faeces and again dust everywhere.
The iron looked like it had been hand painted and the ironing board had seen better days and was threadbare. The lights above the bed were again thick with dust. Now we weren’t being picky, it was clearly evident that this room hadn’t been touched for weeks with the amount of dust etc and given my partner has his own industrial cleaning company he was disgusted that we had even been allowed to check into such a filthy room.
When he complained to reception and said he wanted to check out she asked him why and he told her, he then actually showed her the room and she agreed the cleaner hadn’t been doing their job right. Now the problem was they had only one other room that was could swap too, because the customers hadn’t checked in yet, or we could have it cleaned. But the cleaner wasn’t in, so it was a room swap that was left to choice from!! The other room was on the top floor, but having a heart condition and no lift, I wasn’t prepared to move into that room, PLUS the poor people would have been given our filthy dusty room, for which I wasn’t prepared to left someone else stay in that room.
We were told that they couldn’t refund us as the manager wasn’t on the premises. We left and found another hotel luckily and paid out even more money! I was awaiting some kind of call the follower day from the manager to apologise but we had no call!!! I contact them through Facebook and have been ignored. My review on Facebook was ignored too, I would have at least expected a comment because I uploaded photos of the room too. But nothing! Although we didn’t pay a lot of money for the room, that was not the point, the point was we had paid for a room that should have been clean, it wasn’t. And a restaurant on site appealed to us, but this wasn’t open (and no prior warning either)
I’m still waiting for a refund back on my card, but according to another customer on the Beechwood Hotels facebook page, she’s been waiting for one since September 2017! And is also being ignored by the manager. Customer service should be the best it possibly can when you run a business that deals with customers, if I treated my clients like this I’d have none!
My advise would be to find another hotel locally and save yourself of a possibly spoilt overnight stay, because thanks to this hotel our one and only night away together for over 12 months was a disappointment
- Official Description (provided by the hotel):
- Planning a visit to York? Whether it's for business, renowned retail therapy or sightseeing, the family-run Beechwood Close Hotel is the perfect location for your stay. Just a 20 minute walk from the historic city centre, with frequent bus services outside the door and the railway station easily accessible, the Beechwood Close Hotel is set in attractive gardens in the charming Clifton area. Individual and independent, the hotel has 14 comfortable and well-appointed en-suite bedrooms including singles, twins, doubles and family rooms. All have digital flat-screen televisions with Freeview, hairdryer, iron and ironing board and a well-stocked hospitality tray. There's free wi-fi and plenty of complimentary parking for guests, a cheerful bar and a licensed restaurant, offering a wide choice of dishes with a modern British twist. A warm welcome awaits at this family and pet-friendly hotel and husband and wife team Wayne and Clare McLeod, both York born and bred, are ideally placed to offer guests real insider knowledge about their stay in the city. ... more less
- Reservation Options:
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- Also Known As:
- Beechwood Close York