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Reviews (1,348)
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All reviewsbeer gardenbase campfire pitgranolahot tubfun hoteladirondack chairsbunk bedsfamily roombagelsping pongboutique hotelfree breakfastno air conditioningheavenly villageacross the streetgreat place to stay
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Reviewed 12 July 2017

Fun, clean, comfortable beds, I love the casual fun experience at Basecamp....a little too warm some of the rooms don't have great airflow. And let's get real...splurge on two ply would ya? Staff is always helpful and nice.

  • Stayed: July 2017, travelled with friends
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Review collected in partnership with this hotel
Thank G1173WGchristinem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard J, General Manager at Basecamp South Lake Tahoe, responded to this reviewResponded 17 July 2017

Thank you for the fantastic review of your recent stay here at Basecamp! I am so glad you had a wonderful time and enjoyed our comfortable beds. Thanks again for your kind words. I hope your travels bring you back this way soon!

- “so glad you chose to stay with us and enjoyed our friendly staff”

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Reviewed 11 July 2017

We had our wedding at Edgewood 7/7/17 and invited all of our guests to stay at Basecamp - for proximity to venue and Heavenly Village and Lake and also because we've stayed a couple times before and truly enjoyed ourselves. We held a Welcome Party for wedding guests on top of the bar and had an amazing time! Basecamp was really accommodating and we couldn't imagine having our guests stay anywhere else. They all loved their stay!!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with this hotel
Thank jerrodbnicholls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard J, General Manager at Basecamp South Lake Tahoe, responded to this reviewResponded 17 July 2017

Thank you for the fantastic review of your recent stay here at Basecamp! I am so glad you had a wonderful time and enjoyed our proximity to Heavenly Village. We are glad that you chose to hold your wedding get together at the hotel. Thanks again for your kind words. I hope your travels bring you back this way soon!

- “so glad you chose recommend Basecamp to all of your wedding party”

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Reviewed 11 July 2017

Hotel rooms have a distinct smell to them. Comforter had what appeared to be a rather large blood mark on it. It was apparent that the comforters don't get washed after each guest. Otherwise great location & atmosphere.

  • Stayed: July 2017, travelled with friends
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Review collected in partnership with this hotel
Thank F2792QSsarahp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard J, General Manager at Basecamp South Lake Tahoe, responded to this reviewResponded 17 July 2017

Thank you for taking the time to share your comments with us about your recent stay at Basecamp. We always value feedback that can help us improve our operations. I am terribly sorry to hear that your stay did not meet your expectations. While it is always our goal to create raving fans of Basecamp by providing amazing guest service in a great location, we missed the mark with your stay.

We have worked with housekeeping on the action items you noted during your stay. Thank you again for your feedback.

Please do not hesitate to contact me directly if you would like to discuss your stay in greater detail.

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Reviewed 11 July 2017

I understand the camp theme, but those rooms need air conditioning in them. The fans just don't do justice. It makes it really uncomfortable to sleep or get any rest. Had many sleepless nights during our stay

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank abbyceja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard J, General Manager at Basecamp South Lake Tahoe, responded to this reviewResponded 17 July 2017

Thank you for taking the time to share your thoughts about your recent stay with us. We are working with our team to look at a solution regarding the AC. We always appreciate feedback from guests, and we hope to see you again in the near future!

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Reviewed 10 July 2017

The room had zero air flow even with two fans and two open windows. The guy at breakfast had a tip jar but never once looked up from his phone to greet anyone. When we asked for ice, he seemed annoyed. I have stayed here before in the spring and fall but will never return in the summer again. There are far too many other options to consider that would be more appreciative of my business.

  • Stayed: July 2017, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Vlemano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard J, General Manager at Basecamp South Lake Tahoe, responded to this reviewResponded 11 July 2017

Thank you for taking the time to share your comments with us about your recent stay at Basecamp. We always value feedback that can help us improve our operations. I am terribly sorry to hear that your stay did not meet your expectations. While it is always our goal to create raving fans of Basecamp by providing amazing guest service in a great location, we missed the mark with your stay.

We are sorry you did not have a great stay with us an that the weather was a factor of this. We a have made staffing adjustments based on your comments regarding breakfast.

Please do not hesitate to contact me directly if you would like to discuss your stay in greater detail.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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