Overall great hotel and we were able to get an awesome deal thru priceline. I called the hotel a few days prior just to confirm everything and the person on the phone was incredibly friendly and helpful, which made me look forward to our stay. We purchased a 2 night stay my husband, my 3 year old daughter and myself during fourth of July weekend. We received HORRIBLE customer service during our stay. We stayed the day at silverwood and on our way to the hotel I realized I lost the address to the hotel, so I phoned them and asked if they'd be able to give it to me, a man gave it to me incredibly fast and in a super rude tone. I seriously did not understand one word. I asked him to repeat it like 5 times and he was incredibly rude and just no help at all. So I said thanks and hung up, I decided to use Google instead. Upon checking in (im sure it was the same guy) didn't even smile and was very rude. Well we go upstairs, find our room, open the door only to find someone sleeping inside!!!!! The guy at the front desk gave us the key to someone else's room! My husband went downstairs pretty upset at this point and apparently all the guy said was that it was a mistake and he didn't realize that room was taken. No apologies or anything.. about an hour later we FINALLY were able to get into our room. The rooms are really nice! Renovated, balcony, really nice finishes and comfy beds. We visited the MAX and it was amazing! The server was great and so so kind. During our check out it was unfortunately the same employee from the first night, still no smile, didn't ask about our stay or anything. He appeared to be in his 30's and was just so unfriendly and uncaring. I will not be returning as I believe customer service is everything!!!
- Official Description (provided by the hotel):
- Newly remodeled, free high speed Internet, free local calls. Our rooms now have pillowtop mattresses, new light cherrywood furniture, and new carpet. ... more less
- Reservation Options:
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- Also Known As:
- Mirabeau Park Spokane
- Hotel Mirabeau Park