We booked this hotel as a stop-over on the way further north and the location was ideal. The hotel is tucked away at the end of a residential road and pretty easy to find using a map or sat nav.
The building looks impressive on arrival and the check-in procedure was straightforward. The room was barely big enough to fit the bed but I was not expecting a suite so no major complaints there. The toiletries in the bathroom were good and the room was clean although it did smell like it had been used as a smoking room or someone had been smoking in it i.e.: musty with a mix of soem sort of freshener.
We ate a bar meal which was good value and served by friendly staff and then went back to the room to find it rather cold. Upon ringing reception they did start the radiator up again which assisted but it would be nice to have some control yourself of the room temperature.
It was getting into bed that started the problem - the mattress was fit for one thing only, and that was a skip. It was without doubt the worst mattress I have ever had the misfortune to sleep on - it felt like there was no padding whatsoever between the springs and us. We had to try it as it was late, we were shattered and the thought of changing rooms was the greater of two evils.
Needless to say sleep was not plentiful and to top it off from about 0630 in the morning a firedoor repeatedly slammed shut as people went through it. It was a shocking night and completely ruined the stay.
I mentioned this to the manager who said "I will reflect that in your bill" gave a £25 refund (the room charge was around £80) which I was unhappy about but by the time I checked out he had left. The receptionist said that she felt it was a comfortable mattress as she sometimes slept in there and was surprised but offered to try and increase the discount. The IT wasn't working (that does happen to be fair!) so I left it with her and waited for a call.
Best Western did offer a refund so I am happy that they took the time to respond along with the hotel and I wouldn't want to detract from the friendly staff but overall I can't rate this higher than average I'm afraid.
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- Also Known As:
- Best Western Coventry
- Coventry Best Western