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“Some sort of poor joke ”

Hollywood Bowl Tolworth
Ranked #18 of 20 things to do in Surbiton
Attraction details
Reviewed 23 July 2017 via mobile

Don't ever come here!
It's filthy (see delightful pictures), the lane didn't work, not once but twice & they were unable to resolve the issue & left us waiting. Asked for a refund due to the disgusting wait & still not resolving the issue to be told that the manager has to notify the head office before any refund can be issued. This is literally the most pathetic policy I've ever heard of.
I'm £38.65 down, have an annoyed child & I'm beyond fuming.
I will be checking the legality of this whole farce - I paid for a service they were unable to provide. The refund should be immediate.

2  Thank MidnightMisting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (65)
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"free parking"
in 5 reviews
"great fun"
in 4 reviews
"free game"
in 2 reviews
"value for money"
in 3 reviews
"counter"
in 2 reviews
"server"
in 2 reviews
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33 - 37 of 65 reviews

Reviewed 21 March 2017 via mobile

So the options for ten pin bowling and therefore this is where we go. Unfortunately it always seems hectic and chaotic. Huge queue at desk to get to our lane. Lane was over-running by a good 30 mins. Chaos all around with people needing helping, desk right by busy arcade, kids party going on. Then having very little kids running around our lane seating area as parents on the next lane weren't watching them was massively disruptive and unsafe. Overall bowling was fun but don't expect professional and smart surroundings.

2  Thank FunkyWildcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

I attended a kids party here today and it was very poor. The party host told the kids how to put names in and then disappeared. The bowling was fine.

The service from staff was poor, they were clearly understaffed.

The party table wasn't set up ready when they had finished bowling, they had to wait for the food, they didn't have enough for the party guests so some got their well after the others. The ice cream took ages to come out after the main food, we had to clear plates to make space for ice cream. The kids were getting very bored by this time.

Very disorganised staff wise!

The place itself is a bit tired and could do with an update.

4  Thank GemmaP29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2017 via mobile

********alert **********
Expensive and poor quality

25 minutes to get served at peak time even tough it was quiet. Bar staff nowhere to be seen. Warm beer!

Staff rude and arrogant.

Toilets disgusting.

No bowling shoes.told to bowl in leather brogues.

Assistant manager posed as manager. Told me there was nothing they could do to improve the service.

Worst bowling alley ever!!!

3  Thank Pauric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 February 2017 via mobile

Shockingly arrogant rude staff and no service skills whatsoever.
Rude lady assistant manager who claimed to be manager.
Will never be back and would recommend staying clear.
Also filthy toilets and dirty everywhere.
Not bowled over.

2  Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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