despite having a reservation our room was not ready. they temporarily put us in an executive suite where one AC did not work and the room smelled like urine. From 1:00 pm to 3:00 pm they gave us the key to another room which we never used. We did not want to stay the night at that point. When I returned the key they made us pay the full fee for one nights stay. No flexibility. The hotel manager was rude, unhelpful and said 'the front desk would deal with us". and then walked away. zero customer service or professionalism.