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“Did not live up to expectations”

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Hotel Chateau Beau Jardin
Luxembourg City, Luxembourg
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Did not live up to expectations”
Reviewed 9 October 2011

From the reviews and photos on Trip Advisor we had high expectations for this hotel. Things got off to a bad start however when we arrived : the hotel was locked up and not a soul in sight. After a phone call we discovered that the staff on site had popped out to the shops but were on their way back. The hosts were nowhere to be seen, and in fact we only met them 24 hours later. To be fair this was end of season (end September) but a little note or welcome gesture would have been nice. On our first night - since the chef was not present - we were directed to a restaurant in the seaside town of Soulac sur Mer. Terrible place - don't go there ! It is really run down and frankly ghostly in September (but I would not be tempted to go back even in high season). Even stranger we only got vague directions to the restaurant ("the one with the blue chairs") and we seem to have ended up at a bad one. In any case, concerning the hotel : the photos do not convey how close this is to a really busy main road, which combined with the fact that most of the garden is a fish pond did not result in a very safe environment for our 2-year old, and we never felt comfortable in this environment. I do not how fast the other reviewers drove in Medoc but it is certainly not 40 minutes to Bordeaux. Seriously, you have to count 1.5 hours to the centre of town (in light traffic!). Concerning the room, the decor was a bit dated and it was not very spacious. No Wifi signal. When our hosts finally arrived we found them strangely distant at first. Michelle did warm up later and she does have lots to offer in terms of info about the region etc. But by then we had decided to move on. The only really good thing about this hotel is the food : there we can agree with the other reviewers. The chef would really do better somewhere else; we felt he was wasted here.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
England
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2011

We stayed at the chateau for 4 nights and really enjoyed it. Michelle was excellent in giving us advice as to the best places to visit and she was very welcoming. We felt very relaxed at the chateau. The location was ideal with many beautiful places in easy reach. Highly recommended!

Stayed July 2011, travelled as a couple
Helpful?
Thank littleconfused2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 August 2011

My husband and I stayed here for 2 nights on our trip to Portugal. The rooms are very nicely decorated, clean and with very comfortable beds. We ate here on both nights, everything was very good apart from , there were no vegetables to accompany dinner on Sunday as the chef didn't have any!! Also breakfast is very expensive for bread rolls, ham and cheese, so I would recommend you breakfast elsewhere. The hotel is in a great location for visiting the vineyards and the staff were very helpful with maps and recommendations for places to eat.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank laylaDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level 5 Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 August 2011

We stayed here for 3 nights during a driving holiday in France. Our room was massive and spotlessly clean. I loved the whole feel of the place. It's about a 40 minute drive from Bordeaux itself, so the location might not suit everyone, but it was perfect for us to explore the surrounding area.

We had dinner the first night in the restaurant and the food was out of this world. Breakfast was also delicious. Definitely eat here if you are staying!

Michelle is an amazing hostess and incredibly helpful and Jean is a brilliant chef.

All in all - a brilliant stay - would definitely recommend if you are in the Bordeaux region.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Elmozza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glostrup, Denmark
Level 5 Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 June 2011

Michele and Jean run this small, comfortable and very charming boutique hotel in Bordeaux. They strive to make your stay enjoyable and memorable. They are always there to recommend the best activities to suit your mood and interest. While we were there, we heard them offer a family who was going for a bicycle ride to call them if they were too tired and they would go and fetch them with their mini-van! Food is exceptional and always prepared with fresh ingredients. Everything is home made. Our stay at Chateau Beau Jardin was trully memorable!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DianeChayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chateau Beau Jardin

Property: Hotel Chateau Beau Jardin
Address: 50 route de Soulac, 33340 Gaillan-en-Medoc, France (Formerly Hotel Chateau Layauga)
Region: France > Nouvelle-Aquitaine > Gironde > Gaillan-en-Medoc
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Gaillan-en-Medoc
Price range (per night): ₹ 7,388 - ₹ 7,539
Hotel Class:4 star — Hotel Chateau Beau Jardin 4*
Number of rooms: 39
Official Description (provided by the hotel):
The hotel is in the heart of the Médoc and the appellations of Haut Médoc, St Estephe, Pauillac, St Julien, Moulis, Listrac & Margaux lie between Bordeaux and our Chateau. Don’t forget to make time for a beach visit as well! There are miles of fabulous beaches just 10 minutes drive from our door. ... more   less 
Also Known As:
Chateau Beau Jardin Bordeaux

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