From the reviews and photos on Trip Advisor we had high expectations for this hotel. Things got off to a bad start however when we arrived : the hotel was locked up and not a soul in sight. After a phone call we discovered that the staff on site had popped out to the shops but were on their way back. The hosts were nowhere to be seen, and in fact we only met them 24 hours later. To be fair this was end of season (end September) but a little note or welcome gesture would have been nice. On our first night - since the chef was not present - we were directed to a restaurant in the seaside town of Soulac sur Mer. Terrible place - don't go there ! It is really run down and frankly ghostly in September (but I would not be tempted to go back even in high season). Even stranger we only got vague directions to the restaurant ("the one with the blue chairs") and we seem to have ended up at a bad one. In any case, concerning the hotel : the photos do not convey how close this is to a really busy main road, which combined with the fact that most of the garden is a fish pond did not result in a very safe environment for our 2-year old, and we never felt comfortable in this environment. I do not how fast the other reviewers drove in Medoc but it is certainly not 40 minutes to Bordeaux. Seriously, you have to count 1.5 hours to the centre of town (in light traffic!). Concerning the room, the decor was a bit dated and it was not very spacious. No Wifi signal. When our hosts finally arrived we found them strangely distant at first. Michelle did warm up later and she does have lots to offer in terms of info about the region etc. But by then we had decided to move on. The only really good thing about this hotel is the food : there we can agree with the other reviewers. The chef would really do better somewhere else; we felt he was wasted here.
- Official Description (provided by the hotel):
- The hotel is in the heart of the Médoc and the appellations of Haut Médoc, St Estephe, Pauillac, St Julien, Moulis, Listrac & Margaux lie between Bordeaux and our Chateau. Don’t forget to make time for a beach visit as well! There are miles of fabulous beaches just 10 minutes drive from our door. ... more less
- Also Known As:
- Chateau Beau Jardin Bordeaux