We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Hyatt.com
US$ 518
View deal
Free cancellation until 30/10/21
Booking.com
US$ 518
View deal
Free cancellation until 31/10/21
Reserve now, pay at stay
Official Site
US$ 487
View deal
Free cancellation until 30/10/21
Hotels.comUS$ 518
PricelineUS$ 518
ZenHotels.com
View all 14 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (2,212)
Filter reviews
2,212 results
Traveller rating
2,062
97
36
12
5
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,062
97
36
12
5
Show reviews that mention
All reviews club level kids club rum bar one eyed cat el mercado mercado buffet club pool club access pedro tomas club manager low occupancy ping pong dominican republic water park is club members excellent resort sports bar
Selected filters
Filter
Updating list...
229 - 234 of 2,212 reviews
Reviewed 30 July 2021

We stayed at Hyatt Ziva Cap Cana for a wedding & had the most amazing time! Our butler, Allan, was so attentive & even brought champagne on ice to our room. He met us every day, no matter where we were to see if we needed anything. The pools, water and food were fantastic.... and the view was perfection! Thank you Hyatt Ziva for a well needed vacation.

Date of stay: July 2021
    • Location
    • Rooms
    • Service
1  Thank O4286IGdonnar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 30 July 2021

Dear O4286IGdonnar,

We are delighted to know that our personal attention made you feel that we really cared about you. Your nice comments will be forward to Alan who will be very happy to read your comments.

We would like to have the opportunity to welcome you once again to Hyatt Ziva Cap Cana to experience the hospitality of our people, the quality of our services and facilities.

Kindest regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
victoria.balbuena@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021 via mobile

I stayed at the Hyatt Ziva Cap Cana for a week with my husband and 3 children. This was during COVID so masks are expected during some times at the hotel. We had a WONDERFUL time at this resort. We loved the pools, water park, and beach. They were all easy to get to and very comfortable. The service was genuinely warm and friendly. Our kids loved all the drink choices, especially the “fruit punch”. I loved the drinks and food choices.

We especially had fun on a mini sail boat ride and the staff member Toribio was so kind to help us sail it, since we didn’t know how. We really appreciate the fun and kindness from Pedro the fitness instructor showed to our family. He really made our stay great. Our kids still miss Pedro.
We definitely would love to stay here again.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank FamilyMama45
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 30 July 2021

Dear FamilyMama45,

Thank you for acknowledging Toribio and Pedro who will be very happy to learn that they were able to contribute in creating a fun trip for you.

We can not wait to cater you once again at Dominican Republic to experience the hospitality of our people, the quality of our services and facilities.

Best regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
victoria.balbuena@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021

I had an awesome time at the Hyatt Ziva Cap Cana. There was plenty to do between Ziva and Zilara that I never had to leave. Pickleball lessons with Axel were also top-tier. He made sure I understood the game before we started playing. The hotel was also extremely clean and staff took COVID-19 precautions very seriously. It was the best trip I have taken in a long time and already want to go back.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank samanthatY9581PE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 30 July 2021

Dear samanthatY9581PE,

We greatly appreciate that you have chosen our Hyatt Ziva Cap Cana. We feel proud to read that we have provided you an awesome vacation.

Thank you for acknowledging Axel, who will be delighted with your nice comments.

Looking forward to welcoming you again to our Hyatt Ziva Cap Cana.

Best regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
victoria.balbuena@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021

I am way late on writing this review, but better late than never. With COVID still impacting normal operations, our family wanted a place that had something for everyone where we would not need to leave the resort and this property hit the mark. The property is very spacious with beautiful grounds, pools, beach, and facilities and it still feels "new". El Mercado is a vast restaurant that our family had breakfast, lunch, and most dinners in and the kids and wife loved the variety and quality of the food. What makes this property so special is the staff, the people that make it all happen. We found them to be overfriendly and attentive and I would like to make a special "shoutout" to Alondra (pool), Jeyson (beach), Amado (activities), Arturo (activities), Hokenda (activities), and Junior (gym). Each took the time to invest in our family's enjoyment during our stay and provided excellent service to us. It certainly did not go unnoticed! My children did not want the vacation to end and I am sure we will be back...thank you!

Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
1  Thank 850bradw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 29 July 2021

Dear 850bradw,

We are delighted to know that our personal attention made you feel that we really cared about you. . Your nice comments will be forward to Alondra, Jeyson, Amado, Arturo, Hokenda, and Junior who will be delighted with your comments.

We would like to have the opportunity to welcome you once again to Hyatt Ziva Cap Cana to experience the hospitality of our people, the quality of our services and facilities.

Kindest regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana
victoria.balbuena@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021

We stayed at the Hyatt Ziva a few nights ago and our experience was exceptional. The resort is beautiful and the staff is amazing. Every staff member that we came across said hi and even though we could not see their faces due to the face masks, we could feel their kindness and positivity. The sanitation and safety measures in the hotel are excellent as well, the cleaning staff do a great job on disinfecting just about everything and it really feels very clean and sanitized. The restaurants were excellent as well. The pools are super cool and it never felt crowded. The beach was nice but there was algae. I understand it is the time of year and it is not always there. Overall the hotel was amazing and I would definitely go back.

Carlos

-El Salvador

Date of stay: July 2021
Trip type: Travelled with family
Thank CarlosSafie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 30 July 2021
Google Translation

Estimado CarlosSafie,

Es un motivo de orgullo saber que hemos superado sus expectativas. Mensajes como el suyo nos deleitan para seguir trabajando arduamente para satisfacer a nuestros clientes y mejorar nuestro servicio. Tenga por seguro que sus comentarios serán transmitidos a todos quienes hacen de Hyatt Ziva Cap Cana un lugar inolvidable.

Esperamos verlos pronto y agradecerles en persona sus comentarios.

¡Saludos hasta El Salvador!

Victoria Balbuena
Coordinadora de Redes Sociales
Hyatt Zilara & Ziva Cap Cana
victoria.balbuena@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews