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Reviewed 27 May 2021 via mobile

The best place! Awesome food and the service was so attentive and cordial! Very family oriented, the water park is awesome and the kids love it
Definitely would recommend it!
Benjamin was great!
We look forward to return

Date of stay: May 2021
Trip type: Travelled with family
1  Thank CharlieTowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 1 week ago

Dear CharlieTowers,

Posts such as yours delight us and give us the confidence to keep working hard to satisfy our customers and improve our service. Benjamin will be so happy to receive your nice comments.

We are already looking forward to welcoming you once again!

Kind regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

This resort is absolutely amazing. Not only were there ample activities planned every day, but the staff were the nicest people you could ever meet. Arturo was so sweet and made us laugh each and every day. The facilities were cleaner than you could imagine and I wish we could stay forever. I would highly recommend this resort to anyone and hope to come back soon!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank alexistesch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 1 week ago

Dear alexistesch1,

It is wonderful to read that we provided you an amazing experience and impeccable attention, which reflects the commitment and quality of service we have exhibited through the years.

We are already looking forward to welcoming you once again!

Kind regards,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

Words can’t describe how amazing our stay was! The entire staff went above and beyond to make sure every detail was perfect. I have never stayed at a resort where the staff truly cares as much as the Hyatt Ziva in Cap Cana.

Room/Common Areas: The rooms are very modern and minimalistic! This resort offers very nice spacious balconies with comfortable patio furniture! We stayed in a one bedroom master suite and really enjoyed the extra space! The entire resort provided a very luxury relaxing atmosphere. From the beautiful pool furniture and outdoor seating area to the modern luxurious decor, we truly enjoyed the resort and it’s entirety.

Food and beverage: Usually at an all inclusive the food can be a hit or miss. However, the food at Ziva and Zilara was amazing! Our 2 favorites were Journeys (Indian) and Brando’s (French). The buffet also had a lot of great options as well as many made to order stations that allows you to customize your options.

I highly recommend the club access as it allows you to eat at Chinola and Shutters for breakfast and lunch. Both are beachfront restaurants offering beautiful ocean views! You can also access the club pool as well however, all pools were amazing!

Staff: All the staff members were amazing! I did want to give a special shout out to Darling Mendez (club manager) for ensuring everything in our stay was amazing! Jimmy, Ricky, Francisco, Oscar and all the others (f&b) also ensured that each restaurant was an enjoyable experience!

Thank you to the entire ziva team for making our family trip a truly memorable one!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank DavidZanov1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2021 via mobile

My husband and I just returned from the Hyatt Ziva Cap Cana and are already planning to go back with our family! We had such an amazing experience! The hospitality within the staff was exceptional! Very attentive to our needs! The hotel is very modern, clean, they practice social distancing, masking, hand sanitizing stations everywhere, etc. The food was very delicious! A special shout out to some of their amazing staff whom we encountered were Armando (bell boy), Sorayda from towels and entertainment, Iraida whom kept our room extremely cleaned, Jose from excursions, Junior whom lead us to our room on arrival and departure day and the Spa ladies! These people did a great job and cared about our needs! Thank you! The drinks were great and the entertainment was awesome! We have zero complaints and cannot wait until we go back! Such an amazing experience here and would highly recommend:-)

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank lymariesv2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 1 week ago

Dear lymariesv2020,

It is a pleasure for all of us to hear that you have had a fantastic time and it is wonderful to know that you are planning to come back. We are glad you find worth highlighting the outstanding customer service. Armando, Sorayda, Iraida, Jose, and Junior will be so delighted to receive your comment.

Looking forward to welcoming you once again!

Always at your disposal,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2021

Hector is the friendliest and most skilled bartenders I've met in a long time. He runs the bar in the Club lounge and he knows his spirits and knows his cocktails inside out. He was great to talk with and I enjoyed his craftsmanship even more. If you're there or going there ask for him!

Date of stay: May 2021
1  Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana, responded to this reviewResponded 1 week ago

Dear Christian B,

Hector will be so happy to receive your comments. Thank you for acknowledging the excellent service from him.

Looking forward to welcoming you once again!

Always at your disposal,

Victoria Balbuena
Social Media Coordinator
Hyatt Zilara & Ziva Cap Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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