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Sanctuary Cap Cana
US$ 438
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Free cancellation until 30/10/21
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6,063
1,187
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129
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112 - 117 of 7,960 reviews
Reviewed 3 weeks ago

Our trip to sanctuary was amazing! The grounds and the pools were beautiful. The food was excellent and well prepared at every restaurant. The entire entertainment staff, especially Mr. Spicey, was friendly, funny and made our stay even more enjoyable! Mr. Spicey has a special talent as an entertainer and was always able to get the guests involved to have even more fun, from volleyball to poolside games to karaoke!!

Date of stay: September 2021
Review collected in partnership with this hotel
Thank kendom2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hairo Galindez, Ventas at Sanctuary Cap Cana, responded to this reviewResponded 2 weeks ago

Dear kendom2021,


Thank you for choosing us for your vacation and for your review. We love knowing you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback.

Sanctuary Cap Cana is your home, and we look forward to welcoming you back anytime.

With service from the heart,

Hairo Galindez
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This adult resort is amazing. Everything was perfect and beyond our expectations. We felt safer here than in the states due to their precautions at the resort. We stayed at the honey moon suite in the Castle. Our butler Jorge was super helpful and very responsive. He communicated with us via whatsapp and scheduled whatever we needed on his own like covid test dinner reservations trip to an indoor souvenir market. Whatever questions we had he would answer almost immediately after we texted. All the staff is super attentive and very friendly. Rooms are beautiful and super clean. Restaurants were all great the steakhouse was our favorite. Breakfast was really great too daily. We also really enjoyed room service several times. We will definitely be back.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank IvanaDu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hairo Galindez, Ventas at Sanctuary Cap Cana, responded to this reviewResponded 2 weeks ago

Dear IvanaDu,

We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. Your enthusiastic comments about many of the prime pillars that we set in place years ago to guarantee fabulous holidays for our guests are great to receive.

Once again, we are truly grateful for this complimentary review of your time in our hospitality.

With service from the heart,

Hairo Galindez
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Amazing resort. Not a big beach, but not a big deal to us. Pools were very nice and they had a variety of pools (main pool with bar and activities and more quiet pools with just a few people with waiters coming around).
We had the king & queen villa, right on the water, with our own small private pool. Bedroom doors opened right up to the ocean. Beautiful view.
Restaurants were very good, especially italian restaurant. Staff was super. Ginnete (hostess) was super sweet to us and called us by name every time we ate breakfast and dinner. Cairo the waiter was super fun and we requested him every meal we could. Our butler Frank was great and answered questions any time of day.
Spa was incredible with couples massage. Njiya & Adriana were wonderful.
All around wonderful vacation. Can't wait to go back.

Date of stay: September 2021
Review collected in partnership with this hotel
Thank Marcus O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hairo Galindez, Ventas at Sanctuary Cap Cana, responded to this reviewResponded 2 weeks ago

Dear Marcus O,

We are delighted that you have shared this comment with the other travelers and we appreciate the good feedback after your visit.

We are pleased to know that you have enjoyed your holidays and we are waiting for you in the not too distant future.

With service from the heart,

Hairo Galindez
Social Media Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

First time at an all inclusive resort. Loved everything about it especially the aesthetic views. Beautiful and well maintained resort. Entire staff was extremely friendly. Someone always walking around and making sure you have a cold drink if you want it. Smoothies get brought out to you while you're lying on the beach.
One of the best parts was the entertainment crew who had daily activities available for all who wanted to participate. They were funny and full of energy. We had a blast playing volleyball and other beach and pool games with the staff. They had different shows every evening. Food was not bad. House keeping and 24 hr room service always on time. Really liked that it was adults only.

Probably one of the more beautiful looking resorts in the area.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank vanyao292
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hairo Galindez, Ventas at Sanctuary Cap Cana, responded to this reviewResponded 2 weeks ago

Dear Vanyao292,,

Thank you for staying at Sanctuary Cap Cana and for taking the time to recognize our Team. We are glad to know that you spent unforgettable vacations at our resort. We are sure that our team will be happy to get your impression of their service.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

With service from the heart,

Hairo Galindez
Social Media Manager.

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Reviewed 3 weeks ago via mobile

We had a great time on our honeymoon here!
First off this resort is absolutely beautiful in its detailed design providing for great asthetics. Ocean front, gorgeous pool areas, beautiful restaurants, and most importantly excellent service by all staff.

The entertainment was especially great. Everyday there were activities prepared on the beach, at the pool, volleyball and more. The team of entertainers were so energetic, always pumping people up and the sweetest part was they put in the effort to get to know you individually. They remembered our names amongst many other couples and always stopped by to chat with us.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank U7919YIjulies
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hairo Galindez, Ventas at Sanctuary Cap Cana, responded to this reviewResponded 2 weeks ago

Dear U7919YIjulies,

Thank you very much for selecting us as a destination for your honeymoon. We endeavor to deliver our guests an amazing experience and a customized service, such as our team did with his attention to detail.

Our team is looking forward to welcoming you back for your family vacation.

With service from the heart,

Hairo Galindez
Social Media Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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