Oh my gosh, where do I start? Let’s just start at the advertising that’s listed here on trip advisor...allergen free room....LOL so full of mildew and black mold. Air conditioning..... that didn’t work. Wifi.... haha if you wanted to use a lil flip phones hot spot in lobby. Food was mediocre at best. What a waste of money. Coorg is SO BEAUTIFUL... there are so many other better places to stay than this place.

Room tip: Choose a different hotel

Date of stay: January 2020

Ask Tabhutch7 about Old Kent Estates, Coorg

2 Thank Tabhutch7

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us.

Although we appreciate constructive criticism and welcome suggestions for improvement, we do not like facts to be twisted and exaggerated to the extent of falsification.

Allow me to refresh the turn of events that transpired. You had booked two cottages for three nights, the first night was all cozy and comfortable but wanted to cancel the second and third night. Since you had booked through a travel portal, last minute refund and cancellation was not possible which was communicated to you.

After this you started having service issues with everything, I personally spoke to you on the phone, we offered to change your room after you complained of alleged mold in the room which was refused. We offered to send food to your room from our round the clock menu which was again refused even though we offered it on the house.

I came across you at least thrice after this and each time I wished you and you acknowledged, neither me nor any of my colleagues avoided you,

We tried our utmost to make your stay an enjoyable experience, but you refused to be accommodated in any way for reasons best known to you.

At least we agree on one thing, Leave honest reviews, like mentioned earlier we appreciate honest reviews. We refuse to be cowed down by people who misuse a honest platform to discredit us because they didn't have their way.

Regards,

Asim Azeez
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Kirutam

Atlanta, Georgia

4531

Reviewed 31 January 2020 via mobile

Nice people, beautiful scenery but poor rooms, buildings, food, and overpriced.

Hate leaving a negative review.

Pros:
Beautiful scenery
Nice people/staff
Nature

Cons:
Where do I begin? I’m honestly baffled by the positive reviews. I can see how this place would have been amazing years ago? But it isn’t anymore. The family that runs it are sweet, is that why it has positive reviews?? I can’t understand it.

1. Mild and mildew throughout the guest areas, lodge, and cottages. We stayed in tow cottages. Couldn’t stop having allergic reactions to it. Unbearable. We asked to leave a day early and to get refund but they wouldn’t budge.

2. Food was mediocre. It wasn’t bad. But it certainly wasn’t good. There are no options for any other food nearby. Room service items were never available. Every single time we called. Food was disappointing and at times we just skipped. Dinner was served at 8, a bit too late for most of us. We tried to order (and pay extra) from room service so we could eat at 6. However nothing we ordered was available. Nothing. Four different items.

3. Movie room had comfortable seats. No Ac so hot and sticky and the mold level was the worst I’ve ever experienced. Plus— they had a selection of over 200 dvds. But — none of them worked. Signs up that said the integrity of the DVD was compromised. . So there were about 8-10 dvds that kids could watch. In the “good shelf”. However— none of those worked. Pool table, cue sticks, and pool green were also torn and falling apart.

4. Manager, Mr Aziz did nothing to help or even speak to us when we reported the issues. Avoided us afterwards.

5. Water pressure in showers, tubs, and sinks felt like a backwoods experience. Certainly not worth the money we paid.

6. Felt cheated by Old Kent Estates. Beautiful location. Staff and family sweet but it takes more than that to get repeat customers and good reviews.

7. People — leave honest reviews. The rest of us are counting on you.

Date of stay: January 2020

Ask Kirutam about Old Kent Estates, Coorg

3 Thank Kirutam

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us.

Although we appreciate constructive criticism and welcome suggestions for improvement, we do not like facts to be twisted and exaggerated to the extent of falsification.

Allow me to refresh the turn of events that transpired. You had booked two cottages for three nights, the first night was all cozy and comfortable but wanted to cancel the second and third night. Since you had booked through a travel portal, last minute refund and cancellation was not possible which was communicated to you.

After this you started having service issues with everything, I personally spoke to you on the phone, we offered to change your room after you complained of alleged mold in the room which was refused. We offered to send food to your room from our round the clock menu which was again refused even though we offered it on the house.

I came across you at least thrice after this and each time I wished you and you acknowledged, neither me nor any of my colleagues avoided you,

We tried our utmost to make your stay an enjoyable experience, but you refused to be accommodated in any way for reasons best known to you.

At least we agree on one thing, Leave honest reviews, like mentioned earlier we appreciate honest reviews. We refuse to be cowed down by people who misuse a honest platform to discredit us because they didn't have their way.

Regards,

Asim Azeez
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Sangeetathetraveller

Mumbai, India

12

Reviewed 2 January 2020

Lovely Estate

We stayed for 2 nights. THe best part is its located in a 200 acre estate and one of the staff takes you for a 1.5 hour walk in the evenings through the estate. The estate is beautiful. This is ideal if you are looking to get away from the city and chill, take walks and do nothing else.
The food is awesome.
It s a very quiet place. With inidvidual separate cottage time rooms. we did not have mobile or data connectivity in the rooms, only in hte reception.

Date of stay: December 2019

Ask Sangeetathetraveller about Old Kent Estates, Coorg

2 Thank Sangeetathetraveller

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.

We eagerly await to welcome you on your next visit.

Regards,

Asim Azeez
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

ramyakpshenoy

Chennai District, India

11

Reviewed 14 October 2019

Trip to the Past

The estate is magnificent. We actually cancelled one day's sight-seeing plans in favour of just exploring the trails, listening to birds sing, and trying to identify the local flora. There's so much to explore and discover! It was great fun and we thoroughly enjoyed ourselves. The Spa experience was great, and the coffee was brilliant.

It felt like we'd tripped into the Colonial Era, with beautiful landscapes, an enthralling view, and cosy cottages clutched in nature's embrace. Our cottage was spacious, the aperfect blend of antiquated charm and modern luxury.

The air was fresh and crisp, far removed from the dust and pollution of the city that we were accustomed to.

It was an amazing experience. We would love to stay at Old Kent again!

Date of stay: October 2019

Ask ramyakpshenoy about Old Kent Estates, Coorg

1 Thank ramyakpshenoy

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.

We eagerly await to welcome you on your next visit.

Regards,

Asim Azeez
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

muwajjidht

11

Reviewed 6 October 2019 via mobile

Sit back & Relax

Went there with my wife for a mini get away for 3 days. It was a truly an electronic free zone. The poor mobile network made it even better. They would even lock up your gadgets if you asked. The views and the walks were excellent. Their home brew coffee is a must along with their cozy ambiance. We had taken the Jacuzzi room. It was extremely relaxing, though it took a while to fill up. Their staffs was always available to help us.

Date of stay: September 2019

Ask muwajjidht about Old Kent Estates, Coorg

1 Thank muwajjidht

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.

We eagerly await to welcome you on your next visit.

Regards,

Asim Azeez
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Nature retreat - Review of Old Kent Estates, Coorg

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