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Reviewed 7 June 2019

Location, room and staffs are excellent. Food not bad but compared to the room rent it is not upto the standard. Pawan and Sampath staffs are friendly and guided well. Furniture art work is good. They served excellent coffee.

Date of stay: May 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Connector60912899921
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asim_Azeez, General Manager at Old Kent Estates, Coorg, responded to this reviewResponded 20 July 2019

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.


We eagerly await to welcome you on your next visit.

Regards,


Asim Azeez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2019

We had booked the place for 2 nights to celebrate our anniversary. My wife was carrying, so wanted to book a nice property where our needs would be taken care of.

We had mentioned that we needed a room closest to the lobby, but were given the farthest. We took it sportively considering that it was supposed to be a quaint offbeat place. We went to our room and were really excited to use the jacuzzi after the long drive. The water flow was so slow that it took 1 and 1/2 he’s to fill 1/3rd of the jacuzzi. We then just turned the jacuzzi on to see if it is worth waiting for another 2 hours. But as soon as we did, some dead cockroach body parts came out. We were quiet disappointed and then the flush was not functioning. We called the house keeping, they sent someone who had no clue and said that it can be repaired only on the next day. Between all this the power went out, and since opening windows was not an option because of insects, it became quiet suffocating very quickly. I kept calling the team for this and nobody turned up. So along with my pregnant wife we had to walk down to the lobby to get our problem addressed. Upon going to the reception, the manager was sitting in his cabin and wouldn’t come out to address it. By this time we were regretting booking this place. Our anniversary was not at all going as planned. The apathy of the manager was adding salt to injury. His reaction was very disappointing. Instead of accepting problem and trying to address it right away, he was defensive and almost arrogant. This made us immediately want to cancel the booking and leave. However, it was quiet dark and the road to the property isn’t safe to drive in the dark, so we asked the manager to cancel our second nights stay. This was also not handled properly. They were asking us to talk to the online travel agent we booked through. This was the last thing I wanted to do for the remaining evening. After a lot of request, they agreed to cancel the booking for second night and shifted us to another room for the night. When you pay 14k for a night your expectations are set accordingly, hence consistent with the other things the food came as a disappointment as well. After getting reassurance from the manager that the refund will be processed and we should not have to follow up for it, we checked out the next day. I probably wouldn’t have written this review, if they had processed the refund smoothly. After 3 follow ups, I had to talk to the agent and get it done.

Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
5  Thank neha r
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asim_Azeez, General Manager at Old Kent Estates, Coorg, responded to this reviewResponded 20 July 2019

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us.

At the outset we sincerely apologize once again as we have apologized countless number of times personally for the water and electricity issues you had to go through.
Being in the estate the electricity supply is very inconsistent and as a result the water supply also was disrupted for some time. While we know that an explanation can't compensate for your experiences, we would like to refresh your memory as to what transpired back then.

The Manager was not reluctant to come out of the cabin, he was by your side the moment he came to know of your issue, and we were not defensive or arrogant neither then nor now. We accepted the inconvenience you were going through and tried our best to remedy it. This certainly was not the reason for cancelling the second night.

As you had made your booking online and you knew for the fact that cancelling last minute you would forfeit your payment, hence asked us to facilitate the refund, which we agreed for and our sales office started the process also. Usually the refunds take a couple of week to process, which we had communicated to you. The Manager gave his contact details to you to get in touch in case the refund gets delayed. The very next day you called the travel portal directly asking to speed up the process.

We, at Old Kent Estates consider the relationship with our Guests to be of utmost importance, and as such we would not bear to see slightest inconvenience caused to them. We try our best to make our Guests as comfortable and happy as possible.

Thanking you once again,

Regards,

Asim Azeez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2019 via mobile

The placed exudes warmth and peace. The lush 200 acre plantation is a treat for nature lovers. The old colonial architecture is warm and cozy. The amazing collection of old books, 100 year old marine telescope, telephone add to the charm of the place. Not to mention the amazing staff, bending backwards to please you. We will surely visit again.

Date of stay: March 2019
Trip type: Travelled with family
Thank SiddhantR22
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asim_Azeez, General Manager at Old Kent Estates, Coorg, responded to this reviewResponded 20 July 2019

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.


We eagerly await to welcome you on your next visit.


Regards,

Asim Azeez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2019

Dated to 1800s, Old Kent House is a beautiful colonial bungalow refurbished with the best of amenities, with a location to vye for. It stands at the top of a hill right in the middle of a coffee estate in Coorg. The view from each cottage is stunning -- an open landscape of greens, ringed by hills. Both the rooms and bathrooms are large and tastefully done, to make you feel special. We had the best time here, building moments to cherish!

Date of stay: April 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
2  Thank nidhi d
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asim_Azeez, General Manager at Old Kent Estates, Coorg, responded to this reviewResponded 20 July 2019

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.


We eagerly await to welcome you on your next visit.

Regards,

Asim Azeez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019

Loved my stay there. Massive rooms, luxurious bathrooms. Excellent coffee at the reception. Mahmood made me excellent coffee at the reception. Each detail so well thought out. I would certainly go back. Just missed having a pool though they have a large bathtub in the most massive bathroom I ever saw.

Room tip: Get the room nearer to the reception if you don't want to walk too much.
Date of stay: April 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Pallavi N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Asim_Azeez, General Manager at Old Kent Estates, Coorg, responded to this reviewResponded 20 July 2019

Dear Guest,

Thank you for choosing to stay with us and to devote your valuable time reviewing us. We are humbled by your appreciation of our services. Your feedback plays an essential part in evaluating our standards and a great moral booster to our team.


We eagerly await to welcome you on your next visit.

Regards,

Asim Azeez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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