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All reviews red lion car park next door room was clean the pub value for money air con good nights sleep table table staff were friendly family room meal deal easy access excellent stay the main road isle of wight visiting family
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Reviewed 1 August 2022

Room was very clean, staff very nice, however neither me or my husband slept for the two nights we were there. The bed is solid, and the pillows like laying on a brick. light coming through the door lighting the room up, too hot so had to sleep with air con on, not a healthy choice, cant open the windows either so no fresh air.
breakfast says red berries for continental, no red berries on either days, apparently cant get them, this is total rubbish, not a great breakfast at all especially for someone with allergies or vegan.
Over loaded ash trays outside by lower ground floor entrance to hotel, stinks of smoke everytime we had to walk through it, need to make a smoking area away from doors.
not a great stay at all, and not cheap.

Date of stay: July 2022
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Review collected in partnership with this hotel
Thank Tour746610
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stuart Waterman, Other at Premier Inn Portsmouth (Horndean) hotel, responded to this reviewResponded 3 August 2022

Dear Tour746610,

Thank you for your review following your stay with us at Premier Inn Portsmouth Horndean, I am sorry that you felt it was only rated a two.

I am pleased to read that you found your room very clean and that as a team we were very nice.

I am sorry to read that your stay was not the positive experience we strive our guests to have and please be reassured our hotel management team are aware of you review and comments.

We do have team members on site based at reception 24 hours a day and night and we are always happy to try to assist you with have any concerns at any time, just let us know while you are with us.

I am sorry you found the firm pillows on the bed too hard, we do ensure we have two soft pillow available in every room in the top of the wardrobe and are always happy to supply addition ones upon request. Likewise, we are happy to supply on request a sheet instead of the duvet if it is too hot and an additional duvet to sleep on if any guests find our Hypnos beds too firm.

I am sorry your found that some items in our adjoining restaurant were not available during your breakfast, on investigation, I can confirm that our colleagues in the Red Lion were correct and that we are occasionally experiencing supply issues with some items, so I can understand that this may be frustrating and can only apologise for any inconvenience that this caused.

If you do stay with us again, we do have some rooms in the original part of the hotel that do have windows that open (our newer extension wing, that it sounds like you stayed in, do not have opening windows for energy efficiency) alongside the air conditioning, so do please contact us at the hotel directly to request one of these at your earliest convenience and subject to availability, we can request one of these rooms for you.

Thank you again for your review and for choosing Premier inn for your stay.

Kind regards,
Stuart
Reception Team Member
Premier Inn Portsmouth Horndean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2022

We chose the hotel out of practicality but were very pleasantly surprised. The rooms were very comfortable, and clean. The staff on reception was very welcoming and incredibly helpful. There was plenty of space in the car park

Date of stay: July 2022
    • Value
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Review collected in partnership with this hotel
Thank charlottehinde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stuart Waterman, Other at Premier Inn Portsmouth (Horndean) hotel, responded to this reviewResponded 24 July 2022

Dear charlottehinde,

Thank you for your great review and for rating us a 5 following your stay at Premier inn Portsmouth Horndean.

We are really pleased that you were very pleasantly surprised with the hotel and that our location was so practical for your needs.

Reading that your room was very comfortable and clean, that you had a great welcome from our reception team member on arrival and you were able to take advantage of our large car park is also great to read.

Thank you for choosing us for your stay and I am really pleased that we were able to exceed your expectations for your stay.

I hope we can look forward to welcoming you back to the hotel in the future,

Kind regards,
Stuart
Reception Team Member,
Premier Inn Portsmouth Horndean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2022

Good Premier Inn in a great location. Staff were very helpful and friendly. Room was quiet and had air conditioning which was great on a hot night! Thoroughly recommend. Didn't eat there as was visiting family but restaurant looked nice.

Date of stay: July 2022
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Review collected in partnership with this hotel
Thank Tamar121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stuart Waterman, Other at Premier Inn Portsmouth (Horndean) hotel, responded to this reviewResponded 24 July 2022

Dear Tamar121,

Thank you for choosing us for your recent stay to visit family and for your review. We are pleased that you feel we are rated 5 too.

It is great to know that you found us to be a good Premier inn in a great location, that our team were very helpful and friendly, that your room was quiet and that the air conditioning was what you needed during the recent hot weather.

Thank you for recommending us and I hope that if you stay with us again, you can sample our restaurant, the Red Lion Table Table restaurant too.

Thank you again for your review and rating and I hope we can look forward to welcoming you back to the hotel in the future,

Kind regards,
Stuart
Reception Team Member,
Premier Inn Portsmouth Horndean

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Reviewed 5 July 2022

Good Premier Inn in a great spot ! Table Table restaurent fine across the car park or a choice of 2 Indian restaurents or a fish & chip shop v close by. Also a couple of pubs in easy walking distance.

Date of stay: July 2022
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Review collected in partnership with this hotel
Thank Nigel J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stuart Waterman, Other at Premier Inn Portsmouth (Horndean) hotel, responded to this reviewResponded 24 July 2022

Dear Nigel J,

Thank you for your five rating and review of your stay with us at Premier inn Portsmouth Horndean.

It it great to see we are located in a great spot for your needs and you feel we are a good Premier Inn. For a village location, we are very well accommodated for restaurants including our own pub, the Red Lion, a Table Table restaurant.

Thank you again for your rating and review and for choosing us for your stay,

Kind regards,
Stuart
Reception Team Member,
Premier Inn Portsmouth Horndean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2022

Absolutely great stay! Spotlessly clean room, friendly staff, all you would expect with premier inn.
Food was great
Very efficient staff, well
Done to team Portsmouth
Will definitely stay again, highly recommended.

Date of stay: June 2022
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Ieva M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stuart Waterman, Other at Premier Inn Portsmouth (Horndean) hotel, responded to this reviewResponded 24 July 2022

Dear leva M,

Thank you for your lovely review and five rating following your stay with us at Premier inn Portsmouth Horndean.

We are really pleased to read that your had an absolutely great stay, finding your room spotlessly clean, our staff friendly and efficient and we met your expectation.

We are really pleased you had such a great experience and that you will stay again and highly recommend us.

Thank you again for your review and for choosing us for your stay.

Kind regards,
Stuart
Reception Team Member,
Premier Inn Portsmouth Horndean

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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