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Tilal Liwa Hotel
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Reviews (1,315)
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Reviewed 2 June 2012

We purchased 3 vouchers off Cobone as we were having family stay. You have to literally beg for them to take your booking, not an easy task. Went back and forth many times in trying to get a booking and they would always have restrictions. The first time they could not honor extras they advertised and the second time they were demanding you book extra nights to have your voucher honored. The voucher was also for 2 adults and 2 children and they put you in a triple room that cannot sleep 4 people!! Service at pool really slow and staff forgetful of orders. Their advertised picture exaggerates the pool. Rooms are clean and food is very nice. However, they have over advertised with so many specials that they can't honor . Better to stay somewhere else.

Room Tip: Do not buy vouchers off Cobone or Groupon they are hesitant to honor and causes you so many issues in you just trying to enjoy what they advertise. ( everything is too hard )
  • Stayed: April 2012, travelled with family
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1  Thank Cannot_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Valued Guest,

Greeting from Tilal Liwa Hotel.

We would like to take this opportunity to thank you for choosing Tilal Liwa Hotel. We highly appreciate all your feedback and we will act accordingly as your opinion is very important to us.

Please accept our sincere apologies for the inconvenience occurred during your booking transaction. Please be informed that we organize some special offers through the social websites like Cobone, LivingSocial....etc based on last availability. Those promotions are very sharp discounted and have limited availability. Once the number of rooms allocated to the offer being reached, therefore we are providing alternative arrival dates, higher rooms category and higher rates.

Regarding the less positive experienced you encountered in the pool, the department head has been informed and rest assured that corrective action will be taken ensuring that such issues will not occur again in the future.

We are delighted to know that you appreciates the cleanliness of the room and the delicious foods we are serving.

As the Management of Tilal Liwa Hotel, we are constantly checking on areas of improvement and your valuable feedback will not only help us upgrade our services but will also makes us meets our guests’ expectations.
Once again, thank you very much and we look forward to welcoming you back at Tilal Liwa Hotel to touch the improved services yourself.

Kind Regards,
Ayman Ashor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2012 via mobile

F & B not good
Receptionist not good
Rooms excellent view, facilities & cleanliness

  • Stayed: July 2011
    • Value
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Thank MEAlmansoori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tilalliwahotel, General Manager at Tilal Liwa Hotel, responded to this reviewResponded 4 June 2013

Dear Valued Guest,

Thank you very much for your stay with us. We appreciate the time taken to share your feedback.

I apologize for the less than positive experiences with our front office & food & Beverage employees. I wish you've given more details with your review. Still your valued notes have been communicated with the concerned Head of Departments for immediate action.

Looking forward for welcoming you soon again in Tilal Liwa Hotel

Kind Regards,
Ayman Ashor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2012

the hotel location is difficult to find traveling all the way to dubai took me long time to find the hotel. they should add additional signage to tariff.
The hotel exterior is very impressive from lobby on the way to the room. the reception staff are very friendly and accommodating . The hotel room is very clean. the pool view is great. the brunch quality is excellent. variety is incomparable to some dubai hotels which i visited. dinner grilled is lovely. lady chef on the buffet is very friendly. definitely will come back again.

Room Tip: pool side area room.
  • Stayed: April 2012, travelled with family
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2  Thank Belle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tilalliwahotel, General Manager at Tilal Liwa Hotel, responded to this reviewResponded 4 June 2013

Dear valued guest,

Thank you very much for your recent stay in Tilal Liwa Hotel and for the time taken to share your feedback.

We're delighted to read that you've enjoyed your stay with us, the hotel facilities, the decoration, the pool and our food and beverage. Also special thanks for your kind note mentioning our excellent Brunch.

Regarding the distance, there are 17 educational boards assigned by the Municipality of Abu Dhabi for Tilal Liwa which have been placed starting from Exit 357 (Dubai- Abu Dhabi) all the way till the hotel. However, we shall discuss the issue with the local authority to look into possibility to increase the boards.

Looking forward for welcoming you soon again in Tilal Liwa Hotel.

Kind Regards,
Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2012

My husband, daughter and I stayed at the hotel for one night. The hotel is kept very clean, pleasant, helpful staff. Our room was clean, spacious with the balcony, nice decor. The pool area is also kept clean, nice garden area. On major drawback was the service at the outside pool area. We had to wait over one hour for our food to arrive, getting drinks was a nightmare. There was one person serving drinks and food when we arrived at 11:30 AM. The hotel was full of people and the servers they had did not write down what we ordered. They kept asking us what we had. Also, the servers were wearing all black. Black pants with a long black shirt. The servers were so hot in those outfit, which were not approriate for serving in the pool area. The food is okay. I just don't understand the lack of service especially when the hotel is running a special including all drinks. All in all we had a very nice time. Sitting outside on our balcony at night was very pleasant. The signs to get you to the hotel were marked very well.

Room Tip: The balcony rooms are nice, however get one close to the pool and not the garden because there is a restaurant where you can hear noise. The rooms on the ground floor have patios that are great for just walking out to the pool.
  • Stayed: May 2012, travelled with family
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Thank JessicaAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashor75, General Manager at Tilal Liwa Hotel, responded to this reviewResponded 7 May 2012

Dear Sir, Madam,

Warm greetings from Tilal Liwa Hotel!

Thank you very much for your stay at Tilal Liwa Hotel. As a Hotel Management, we are always interesting in providing good services to our guests and aim to exceed their expectations.

It is a pleasure to read that you’ve enjoyed your stay and liked the Hotel. Please accept our sincere apology for any misunderstandings and inconvenience you have experience at the pool. It was extremely busty on that day which caused some delay in orders. We have raised the matters to our staff and appropriate action has been taken to ensure that the similar situation does not occur in the future.

It is our hope that you will return in the future so we can make up for the experience you had and show you what a phenomenal Hotel we are.

Once again, thank you and we look forward on welcoming you back to Tilal Liwa Hotel.

Kind Regards,
Ayman Ashor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

Having stayed at this hotel twice already for business, I can say that it is a nice hotel. The facilities are top quality and well maintained. There are some issues related to the location, however. The internet connection is not at a standard I would expect for a business hotel. Also, being one of the few nice hotels in the area, the food tends to be overpriced. The food is generally well prepared, although the quality can vary from one day to the next.

  • Stayed: April 2012, travelled on business
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Thank brianraggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashor75, General Manager at Tilal Liwa Hotel, responded to this reviewResponded 7 May 2012

Dear Sir, Madam,

Warm greetings from Tilal Liwa Hotel!

Thank you very much for your stay at Tilal Liwa Hotel. As a Hotel Management, we are always interesting in providing good services to our guests and aim to exceed their expectations.

It is a pleasure to read that you’ve enjoyed your stay and liked the Hotel. We appreciate your feedback regarding the food variety. We focus in providing top quality food with lots of varieties to suite our Local and International guests. Also we’ve added several theme nights like Seafood night, BBQ night and Mediterranean night during the week to exceed our guest’s expectations.

It is our hope that you will return in the future so we can make up for the experience you had and show you what a phenomenal Hotel we are.

Once again, thank you and we look forward on welcoming you back to Tilal Liwa Hotel.

Kind Regards,
Ayman Ashor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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