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“Definitely not a spot for a romantic getaway”
3 of 5 bubbles Review of Tilal Liwa Hotel

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Tilal Liwa Hotel
Ranked #1 of 2 Hotels in Madinat Zayed
Dubai, UAE
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Definitely not a spot for a romantic getaway”
3 of 5 bubbles Reviewed 8 June 2012

Tilal Liwa hotel is located 2 hours drive from Abu Dhabi, in an empty spot of the desert. Armed with the map emailed by hotel, we found the place with no problems.

Hotel is on the small side, but brand new and rooms are furnished to a 5 star quality. There is one central courtyard with pool where half of the rooms face. Other rooms face desert and dont have balcony! Buffet meals (were a part of our package) were ok, nothing special but a nice spread. Price we got was very reasonable (we had one of those groupon style vouchers)

Our biggest issue was the noise. We went for a nice break, as a couple expecting a nice slow romantic weekend. However hotel mostly caters to families and to large groups (there was 50 people weekend birthday party) and noise levels in restaurant and around pool were through the roof. Also room sound proofing isn't the best, we could hear the large party in the courtyard until 2am in morning. Not a problem if you came to have laughs with a large group of friends, but not something you want on a romantic getaway.

All in all hotel is a nice weekend spot with your friends and family spot for an escape from city, especially bearing in mind 700dhs full board price (room, breakfast, lunch and dinner for 2), just don't expect any privacy. Or much to do apart splashing in the pool.

A suggestion for management- as pool is the only entertainment, everyone gathers there. As a result there are not enough sunbeds, umbrellas, nor people to serve around pool. That is something management can easily fix and make the guest stay much more pleasant (sunbed fights ruin the mood).

Would I come again? Yes I would, this time with large group of friends!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prekovici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Tilal Liwa Hotel, responded to this review, 27 June 2012
Dear Valued Guest,

Greeting from Tilal Liwa Hotel.

We would like to take this opportunity to thank you for choosing Tilal Liwa Hotel. We highly appreciate all your feedback and we will act accordingly as your opinion is very important to us.

Please accept our sincere apologies for the inconvenience occurred during your stay. Please be informed that we are just waiting for the delivery of the additional pool sun beds and umbrellas.

The management is already looking into an effective solution for the soundproofing to solve the noise issue to provide a better comfort and pleasurable stay to our guest.

As the Management of Tilal Liwa Hotel, we are constantly checking on areas of improvement and your valuable feedback will not only help us upgrade our services but will also makes us meets our guests’ expectations.

Once again, thank you very much and we look forward to welcoming you back at Tilal Liwa Hotel to touch the improved services the next time you visit us with your group of friends.

Kind Regards,
Ayman Ashor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (220)
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 2 June 2012

We purchased 3 vouchers off Cobone as we were having family stay. You have to literally beg for them to take your booking, not an easy task. Went back and forth many times in trying to get a booking and they would always have restrictions. The first time they could not honor extras they advertised and the second time they were demanding you book extra nights to have your voucher honored. The voucher was also for 2 adults and 2 children and they put you in a triple room that cannot sleep 4 people!! Service at pool really slow and staff forgetful of orders. Their advertised picture exaggerates the pool. Rooms are clean and food is very nice. However, they have over advertised with so many specials that they can't honor . Better to stay somewhere else.

Room Tip: Do not buy vouchers off Cobone or Groupon they are hesitant to honor and causes you so many issues i...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cannot_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Tilal Liwa Hotel, responded to this review, 27 June 2012
Dear Valued Guest,

Greeting from Tilal Liwa Hotel.

We would like to take this opportunity to thank you for choosing Tilal Liwa Hotel. We highly appreciate all your feedback and we will act accordingly as your opinion is very important to us.

Please accept our sincere apologies for the inconvenience occurred during your booking transaction. Please be informed that we organize some special offers through the social websites like Cobone, LivingSocial....etc based on last availability. Those promotions are very sharp discounted and have limited availability. Once the number of rooms allocated to the offer being reached, therefore we are providing alternative arrival dates, higher rooms category and higher rates.

Regarding the less positive experienced you encountered in the pool, the department head has been informed and rest assured that corrective action will be taken ensuring that such issues will not occur again in the future.

We are delighted to know that you appreciates the cleanliness of the room and the delicious foods we are serving.

As the Management of Tilal Liwa Hotel, we are constantly checking on areas of improvement and your valuable feedback will not only help us upgrade our services but will also makes us meets our guests’ expectations.
Once again, thank you very much and we look forward to welcoming you back at Tilal Liwa Hotel to touch the improved services yourself.

Kind Regards,
Ayman Ashor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 17 May 2012 via mobile

F & B not good
Receptionist not good
Rooms excellent view, facilities & cleanliness

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEAlmansoori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tilalliwahotel, General Manager at Tilal Liwa Hotel, responded to this review, 4 June 2013
Dear Valued Guest,

Thank you very much for your stay with us. We appreciate the time taken to share your feedback.

I apologize for the less than positive experiences with our front office & food & Beverage employees. I wish you've given more details with your review. Still your valued notes have been communicated with the concerned Head of Departments for immediate action.

Looking forward for welcoming you soon again in Tilal Liwa Hotel

Kind Regards,
Ayman Ashor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 May 2012

the hotel location is difficult to find traveling all the way to dubai took me long time to find the hotel. they should add additional signage to tariff.
The hotel exterior is very impressive from lobby on the way to the room. the reception staff are very friendly and accommodating . The hotel room is very clean. the pool view is great. the brunch quality is excellent. variety is incomparable to some dubai hotels which i visited. dinner grilled is lovely. lady chef on the buffet is very friendly. definitely will come back again.

Room Tip: pool side area room.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tilalliwahotel, General Manager at Tilal Liwa Hotel, responded to this review, 4 June 2013
Dear valued guest,

Thank you very much for your recent stay in Tilal Liwa Hotel and for the time taken to share your feedback.

We're delighted to read that you've enjoyed your stay with us, the hotel facilities, the decoration, the pool and our food and beverage. Also special thanks for your kind note mentioning our excellent Brunch.

Regarding the distance, there are 17 educational boards assigned by the Municipality of Abu Dhabi for Tilal Liwa which have been placed starting from Exit 357 (Dubai- Abu Dhabi) all the way till the hotel. However, we shall discuss the issue with the local authority to look into possibility to increase the boards.

Looking forward for welcoming you soon again in Tilal Liwa Hotel.

Kind Regards,
Ayman Ashor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 5 May 2012

My husband, daughter and I stayed at the hotel for one night. The hotel is kept very clean, pleasant, helpful staff. Our room was clean, spacious with the balcony, nice decor. The pool area is also kept clean, nice garden area. On major drawback was the service at the outside pool area. We had to wait over one hour for our food to arrive, getting drinks was a nightmare. There was one person serving drinks and food when we arrived at 11:30 AM. The hotel was full of people and the servers they had did not write down what we ordered. They kept asking us what we had. Also, the servers were wearing all black. Black pants with a long black shirt. The servers were so hot in those outfit, which were not approriate for serving in the pool area. The food is okay. I just don't understand the lack of service especially when the hotel is running a special including all drinks. All in all we had a very nice time. Sitting outside on our balcony at night was very pleasant. The signs to get you to the hotel were marked very well.

Room Tip: The balcony rooms are nice, however get one close to the pool and not the garden because there is a...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessicaAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashor75, General Manager at Tilal Liwa Hotel, responded to this review, 7 May 2012
Dear Sir, Madam,

Warm greetings from Tilal Liwa Hotel!

Thank you very much for your stay at Tilal Liwa Hotel. As a Hotel Management, we are always interesting in providing good services to our guests and aim to exceed their expectations.

It is a pleasure to read that you’ve enjoyed your stay and liked the Hotel. Please accept our sincere apology for any misunderstandings and inconvenience you have experience at the pool. It was extremely busty on that day which caused some delay in orders. We have raised the matters to our staff and appropriate action has been taken to ensure that the similar situation does not occur in the future.

It is our hope that you will return in the future so we can make up for the experience you had and show you what a phenomenal Hotel we are.

Once again, thank you and we look forward on welcoming you back to Tilal Liwa Hotel.

Kind Regards,
Ayman Ashor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tilal Liwa Hotel

Property: Tilal Liwa Hotel
Address: Million Street | Western Region, Madinat Zayed 112723, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Madinat Zayed
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Madinat Zayed
Price range (per night): ₹ 5,075 - ₹ 15,226
Hotel Class:4 star — Tilal Liwa Hotel 4*
Number of rooms: 111
Official Description (provided by the hotel):
Tilal Liwa Hotel is a 4 star hotel. A stunningly secluded Desert Hideaway perched at the edge of the majestic Rub Al Khali desert, with breathtaking views of some of the highest dunes in the world. Immerse yourself in an authentically Arabian “Oasis of Hospitality,” where tantalizing restaurants, an infinity outdoor pool, and a full range of luxury amenities offer lush accompaniment to the surrounding desert beauty. Whether you are embarking on an exhilarating Desert Safari, discovering the raditional sights of Al Gharbiya – Camel farm, dates plantation, Heritage Fortress, or simply escaping to solitude for a few days,our captivating four-star UAE hotel resort guarantees an unforgettable Arabian hospitality experience. ... more   less 
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Also Known As:
Tilal Liwa Hotel Emirate Of Abu Dhabi/Madinat Zayed

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