We went for a spa day at sprowston which we booked through spa days... Where shall I begin... Entering the hotel... The grounds were gorgeous and looked wonderful as you go in but wen you walk into the spa... What a let down.. First of all the jacuzzi wasn't working which hadn't been for the Past couple days and wasnt being fixed until after the weekend.. This was a let down as one of our party couldn't swim so would of spent majority of time in there!! We were slightly disappointed but were told for compensation we could have day pass to come back again... Fair play!! Soooo... Whilst we were waiting we notice that someone else in the little room we were waiting in was given a nice white robe so we go and ask at the desk if we cld have one... But no... Because we didn't book the full price of £60 thru sprowston we weren't entitled to a robe so anyway we decide to get changed and go for a nice coffee... On this there were no beds for us all to relax on so go and sit on hard plastic chairs.. So we ask for a coffee to be told all there was was kenco out of a machine for £1.50!! Not good... We also wanted to know about lunch which with that we were told we wld have to get dressed, and go over to the other side of the car park.. By this point we kind of had enough so cut long story short we asked to speak to the manager this would of been 2nd time and she 'wasn't available' so we speak to a manager in the front foyer who says she will see what she can do and that the spa manager who in turn would speak to us 30mins later.. Still no manager so we cut our losses call spa breaks and get full refund.. On top of all this the beds were filthy the showers in the changing room stunk of wee and had all hair over the fllors..The paint was peeling off the walls, the plugs were rusty.. The list is endless.. Point is don't even bother going if you want a clean/relaxing/fulfilled/nice spa day.. If you do go, take anti bac/sandwiches/bath robe (if you book elsewhere not thru sprowston) ooh and a flask of tea or coffee!!!!
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott