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All reviews phare bleu secluded bay approximately minutes stove and oven family holiday fabulous hotel boutique hotel private pool restaurant staff spent a week minute drive beautiful island low season fell in love fresh fruit the cottages great marina
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Reviewed 22 October 2017

I was so disappointed with this hotel and service especially after doing so much research and reading all the goods reviews.
It felt as if they were doing us a favour by allowing us to stay.
When we arrived we were informed that only 1 restaurant would be available for the duration of our stay as there were renovation works taking place.
The restaurant was on a boat, which is fine for a one off but not every day the menu was also limited, food was ok. We found out the next day that the renovations where at the kitchen in the deck restaurant which is next to the pool, so we had a numatic drill to listen too for the first few day.
They also advertise that they have a mini market on site, this is untrue, it’s now closed with a desk inside and looks like a storage room. Even in their brochure in the room they state this, never mind it’s on all the websites (pics attached) they advertise on. When I asked about this I was just told there is no shop. The location really is secluded so there is no option to get water, milk etc. other than going into Grand Anse a taxi ride away.
Location wise as I mentioned it is very secluded but we knew that and didn’t think it would be a problem with a shop on site and 2 resturants/bars also they advertise free shuttle to Grand Anse and St George. This shuttle goes twice a day at 9.30am and 1.30pm but if you want to go I was told by reception you need to give 2 hours notice even for the 9.30am shuttle. You cant just turn up and expect it to be there! We avoided this and found a wonderful taxi driver who we used for the entire holiday as staying at the hotel was just not an option.
On the second to last day we went to get lunch around 1.30pm and were told there is no lunch being served today due to staff training. At around 3.00pm a letter was dropped at the villa saying no lunch for the next week was being served. (Bit late notice!)
My husband saw the owner while he was by the kitchen and mentioned to him there was food to which the owner shrugged his shoulders, snorted and strolled past him. This was the attitude we got for 2 weeks. They just didn’t care.
However the chef they brought in to do the training was lovely and provided us with some of the tasters she was preparing as she didn’t realise we had no other options.
They also advertise room service again not true, they serve you breakfast in your room that’s it. You cannot call up for food or drinks to be delivered to your room. Also on one occasion our breakfast dishes were not collected and stayed on the veranda for 24 hours, this was near the end of our 2 week stay and I had given up complaining. During our stay they didn’t even serve you at the pool you had to walk along the deck to the boat and bring your drinks or food back with you.
The private beach is really poor, considering the amazing beaches in Grenada this is one to avoid. It’s hardly a beach. It was always dirty and had a rusty old barge in the middle of the water, not a pretty sight at all (pic also attached)
The staff were hit and miss some where lovely but the majority just rude and unhelpful. The housekeeping staff were actually always a delight. The reception staff the first week were poor and most unhelpful.
The rooms were also lovely and I can’t fault them. Pool area fine and I can imagine had the bar and resturant been open would have been better. Its small though with only around 8 sunlongers so if the hotel is full I could imagine this i being an issue.
Had the hotel informed us of the renovations, restaurant closure, shop closure and rusty barge before we arrived and perhaps offered a welcome drink as an apology it probably would have made things easier. However to arrive with expectations in line with what was advertised is just so disappointing.
I honestly advise to avoid this hotel, there are many more lovely and friendly places to stay especially at the prices charged here. The lack of customer care is unbelievable from owners down to some staff. I would not recommend this to anyone even as a free holiday. Just Avoid!

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank varmson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlon G, Public Relations Manager at Le Phare Bleu Villa Resort, responded to this reviewResponded 27 October 2017

Thank you for letting us know about your experience during your stay. We are very sorry it was unsatisfactory and you were disappointed with the service you received while with us.

We would like to clarify a few pointers:
Guests were informed on arrival about the restaurant closure, while service was on the Lightship for lunch and dinner along with the reduced menu option offered.

The days the restaurant was closed for lunch guests were advised arrangements can be made at the front office to take them off property.

The Mini Market has been closed for over a year and is not currently advertise on our website, however we failed to remove the printed material from the rooms which have other useful information that the guest may require. However, once the guest raise concern regarding the mini mart, an alternative options is always provided. In a recent case, a shopping list was provided by the guest and the hotel driver went to nearest supermarket to retrieve items as a complimentary service.

On the 9th day of the renovation (27th Sept), letters were delivered to all guests informing them of changes to the restaurant and lunch would not be available from the 28th - 4th for facilitating staff training for the new menu and an alternative solution, as stated earlier, was provided for guests.

While the shuttle service goes into St. George and Grand Anse at 9:00 am and 1:45 pm, respectively, guests were asked to book 2 hours prior as a matter of planning routes to fit the needs of everyone. Guests were always welcome to show up at 9 without booking it, which most persons do.

Again, we humbly apologize for the service you received due to the construction taking place during your stay. We would love the opportunity to host you again and show you the true Le Phare Bleu experience.

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Reviewed 10 October 2017

The rooms are great kept clean and breakfast is good However this does not make up for the resort overall, firstly the staff simply do not care. We felt for the majority of our holiday that we were an inconvenience to them. The staff do not want to help and if there are any issues you are to blame.

The resort offers a free bus, apparently, if this turns up your doing well and then if you do not get left stranded your doing even better, use a taxi my advice.

Private beach is a loose loose term more like private because no one else would want to visit it! Very dirty as in rubbish we even had a floating rusty old barge anchored to the shoreline. That was nice to look at!

The only place for us to eat was on the boat (which is nice) however limited choice and even then you pay mega money and it probably wont be correct. They even charged us a tip of 15 dollars even though we took 3 pizzas away to eat after waiting 90 mins! Its honestly a joke.

We stayed for 3 weeks, not everything lives up to your expectation when your on holiday we get that but when nothing lives up to it either after spending multiple thousands it really ruins it for you and Its a shame.

The owner on the final day offered us to stay for another 5 days for free knowing we were to be leaving that evening. How nice of him.

Anyway I would seriously consider not staying here, there is nothing around and its hard to get anywhere for little bits and for anything different. The total lack of not caring or looking after us really really shocked us.

We would never return and would never recommend this to anyone.

Room Tip: Rooms are nice only saving grace
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
4  Thank joewilkinson2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlon G, Public Relations Manager at Le Phare Bleu Villa Resort, responded to this reviewResponded 17 October 2017

Thank you for sharing your experience with us. We appreciate the honest feedback because it lets us know where we need to improve as a hotel. We are truly sorry your experience was not up to the standard of excellence for someone looking forward to a worry-free vacation.

We would love the opportunity to host you again in the future to show you the Le Phare Bleu experience we are known for. Again, we humbly apologize for our substandard behavior and we hope you will give us the opportunity to remedy this situation.

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Reviewed 6 September 2017

Le Phare Bleu is one of our favourite spots in Grenada. We are lucky enough to have a family holiday home on the Island and we always head here for great drinks and food in a gorgeous location. Their banana coladas come highly recommended! Friendly staff and regular music it's a perfect spot for a sundowner!

  • Stayed: March 2017, travelled with family
    • Value
    • Service
Thank Lazydays0105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

My wife and I recently spent a very enjoyable and relaxing week at Le Phare Bleu. We had a standalone cottage on the waterfront, with a grassy lawn in front of us reaching down to the water and the marina. Our accommodations were delightful, and it was very relaxing in the late afternoon, after a tour or a visit to St. George, to sit on our porch and do a little bit of very relaxed birdwatching. And sipping rum tonics.

The complementary breakfast was always an excellent way to begin the day, because we enjoyed it on the foredeck of the hotelier's lightship, transported to them many years ago from Norway. The perfect start each morning...with trade wind breezes and great water views complimenting fresh fruit, awesome fresh bread and eggs to order.

We did not rent a car, and after several days under the care of various local taxi drivers, we realized that our decision to have someone else drive was wise. The island is beautiful, there is no flat place anywhere, the driving is under the British convention, and the roads are very narrow and harrowingly curved. We saw a lot that was very much worth seeing, and without the stress of having to keep the car on the road ourselves.

We took about two thirds of our dinners at Le Phare Bleu, but also sampled other dining venues around the south coast. Of them all, dining "at home" was the most pleasant.

All in all, our accommodation choice for the visit proved to be an excellent one, and our host and hostess and their very friendly and professional staff at Le Phare Bleu could not possibly have been more hospitable.

Grenada is a beautiful island, with very warm and friendly people. We recommend a visit.

Stayed: April 2017, travelled with family
Thank lordrob44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlon G, Public Relations Manager at Le Phare Bleu Villa Resort, responded to this reviewResponded 18 April 2017

Thank you very much for such a lovely detailed vacation experience. We are very grateful you took the time to tell us about your experience in the spice island. We are even more delighted that you chose our Boutique Hotel as your home away from home and we are gracious that you allowed us to provide you a relaxing and enjoyable vacation experience. Thank you for also sharing about your dining with us and we seek to continue upholding the excellent standard you would have experienced. It was a pleasure to have you vacation with us and we do hope that you will return "Home" when you visit our beautiful spice island again.

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Reviewed 15 March 2017 via mobile

We stayed here for 2 weeks in an upstairs 1 bed apartment. We turned up without a booking due to a problem at another holiday villa in the North of the island.
The staff were extremely helpful and luckily had an apartment available.
The apartment was very comfortable and spacious with a large bedroom and separate shower room. We had a fully equipped kitchen, sitting area and very large verandah.
Throughout our stay the staff were always very friendly and helpful. The apartment was cleaned every day very thoroughly.
The beach and pool area were stunning. A very tranquil and romantic place to stay.
Breakfast on the lightship was a great experience and the live music Thursday, Friday and Saturday were great.

Stayed: March 2017, travelled as a couple
1  Thank devondebbie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlon G, Public Relations Manager at Le Phare Bleu Villa Resort, responded to this reviewResponded 17 March 2017

Thank you for your lovely review, we are happy your impromptu vacation with us was pleasant and enjoyable. It was a pleasure to accommodate, you please feel free to vacation with us anytime. Looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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