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Reviewed 18 April 2018 via mobile

Terrible service
1. Took almost 1 hour for check out. They dont know how to prepare tax invoice. Unacceptable.
2. Poor network in room.. And no wifi provided.
3. Room maintenance.. Dont expect so much
4. Surrounding.. Nice n calm

Stayed: April 2018, travelled on business
2  Thank Siti F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Felda Residence Hot Springs, responded to this reviewResponded 19 April 2018

Dear Madam/Sir,
Thank you for your feedback. We sincerely apologize for the shortcomings. Will get the respective department to look into the problems raised and take actions instantly.
Thank you.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Checked in with my 2 friends for a 3⃣ bed rooms villa fully furnished with a living room & a kitchen

So exciting 1⃣ as there is a private hot springs ♨ jacuzzi pool inside my villa

Yeah! There are hop on & off of its available shuttle trains within the compound ♨ ya

Highly recommends this residence for your family ‍‍‍ annual getaways as it’s really suitable for both kids & senior citizens

Ohh...Do feel free to look for En Said (1⃣ of the eldest staff in this residence I have met during my stay here) to enjoy hot spring Algae facial spa ya % FOC aka

There are many hot springs ♨pools with different hot temperature available for its guests to choose according to their tolerance level respectively

Do enjoy my travel blogging, blog link at profile

  • Stayed: December 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank siennylovesdrawing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

Pros :
Awesome, polite & fast response customer service

Fresh, windy & forest air environment

Kids will love this place

Hot pool, cool sliding pool

Food was just nice, would rate as average.

Cons :
Cool water pools needs constant cleaning due to the huge drop leaves as its very windy.

Need a little improvement on food taste.

At some areas has strong poo stench (probably cat poo) especially near cafe area. Needs constant cleaning around the poo effected areas.

Room is quite worn out, needs some refurbishment done.

Stayed: February 2018, travelled with family
Thank csinghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Felda Residence Hot Springs, responded to this reviewResponded 8 February 2018

Dear Madam/Sir,
Thank you for the valuable feedback. Happy to know you enjoyed your stay at FR Hot Springs. We will improve in food quality and level of cleanliness particularly at the pool area. Refurbishment should take place soon. Looking forward to receiving you again. Thank you.

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Reviewed 14 January 2018

Booked 2 unit of 3 bedroom villa.

The villa was good but the furniture is not consistent. In some villa got carpet which very comfortable to mingle in living room but some are not. without carpet, the living room is too cold to sit.

The private Jacuzzi definitely is very good.

The kitchen is basic but lack with basic equipment such as spoon, plate or washing rack.

No place to hang the wet cloth.

At night, it was a quite night suitable for people who want peace.

Overall is comfortable but so much potential for improvement to make it superb

  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Amau A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Felda Residence Hot Springs, responded to this reviewResponded 19 January 2018

Dear Sir,
Thank you for your valuable feedback. We will look seriously into 2 areas you mentioned that is the living hall and the kitchen and will do our best to be better .
Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

Lets start with the good ones first. It was an unexpected trip to the hotsprings, luckily one room was available for us and i got it at quite a low rate. The check-in was fast, the view was very calming, with shady palm trees aroung the area. From the room to the waterpark was not that far, around 5min walking distance (im walking with my toddler so yeah).The breakfast spread was okay, and tasted good too. Now comes the bad part. When we first entered the room, i quickly smelled something wet and damp.it was the carpet. It was so annoying. One of the lights in our room (facing the waterpark) wasnt working as well. So at night our room looked a bit dark. The wifi wasnt available at all and the tv was small . I hope Felda Residence management do something about the smell of the carpet. Please!!!

Stayed: December 2017, travelled with family
Thank SM0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Felda Residence Hot Springs, responded to this reviewResponded 2 January 2018

Dear Madam/Sir,
Thank you for the useful feedback. We will look seriously into the carpet issue . Thanks and Happy New Year .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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