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Reviews (2,192)
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All reviewssunset barchocolate fountainprivate beachbreakfast buffetgili islandsan upgradeart marketbit datedsenggigi beachegg stationlarge poolday trippool sidegreat poolground floorrelaxing holidayhotel grounds
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Reviewed 3 November 2017 via mobile

A typical day at the Sheraton would start with a stunning buffet - the lady at the egg station is very polite and friendly, whilst Hartono - the superb pianist - makes it a real occasion. The pool is great (a wide choice of games and a fun slide), the beach is beautiful, there are 3 happy hours (4-6pm at the pool bar is a must!) and service of all the staff is wonderful. The food at Senja is great and the rooms are lovely. A 5* stay, certainly for couples and families, would I go back - absolutely. Just some improvements regarding check-in and initial rooms, but a huge Terima Kasih (especially Hartono) to everyone at the Sheraton!

Stayed: October 2017, travelled with family
1  Thank davejwright1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 6 November 2017

Dear guest,
Thank you for your recent stay at our resort and based on your lovely feedbacks, we are pleased to have provided you with such a great experience at Sheraton Senggigi.
You can ensure that the entire team will appreciate your kind words especially Hartono, our virtuoso pianist waiter and Mia, our friendly chef at the egg corner, no doubt they will be touched.
We wish that Lombok is again on your top list and we will be always delighted to welcome you back.

Warmest regards

Dominique Duvivier
General manager

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Reviewed 26 October 2017

We stayed 8 nights at The Sheraton. It was a bumpy start as our luggage didn't arrive at the airport. The hotel arranged for a driver to go and collect our luggage when it arrived on the next flight. We needed to pay for this but Garudu should have arranged and paid for this, was not the hotels responsibility, so thankyou Sheraton!.
The rooms are dated and bathroom tired but we did not go on holidays to sit in our room.
The spa is every girls dream, we visited 3 times and loved every hour we spent getting pampered. The setting on the beach makes this even more enjoyable and the staff and incredible.
The restaurant was great, from breakfast to different dinners, our highlight was the BBQ Seafood Buffet on the beach, WOW, you put on a fantastic evening for our last night.
The staff should all be congratulated as they treat this place with so much love and respect, they keep the place spotlessly clean, are incredibly helpful and so, so friendly.
Thankyou for a wonderful holiday, we feel so relaxed. Debra and Shaun

Room Tip: Ground floor garden room was lovely and quiet (building 4)
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Deb1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 27 October 2017

Dear Debra and Shaun,
Thank you for staying at our resort recently, we are happy to read that you have very much enjoyed your 8 days stay with us.
Obviously, the highlights of your stay were all about the service delivered by our staff and the food quality, the entire team will certainly appreciate your lovely words.
We were so glad to have you with us, we wish that you will plan another trip to Lombok in the near future and we will be always delighted to welcome you back at Sheraton Senggigi

Warmest regards

Dominique Duvivier
General manager

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Reviewed 25 October 2017

This large hotel is a Sheraton, but like other reviews it so much needs an upgrade, When we arrived at 14.30 pm our rooms were still not ready. No compansation, no free drink, just wait for another hour. Not a good start. The rain came pooring and the pool area flooded, We were having lunch and there was 10 cm of water surrounding the pool restaurant. Our toilet didn't flush properly and had to be fixed, the curtains in the room were torn, but the location is nice and pool is pleasant.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank zimof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 26 October 2017

Dear guest,
Many thanks for staying at our resort recently, it is sad to read that we have not succeeded in our aim to provide you with an enjoyable experience at our resort.
Your dissatisfaction was mainly due to some severe first heavy rains that went earlier this year and caused some flooding in some parts of the property. It was caused by the water coming from the hill next door where live some villagers and all trashes coming down and blocking the drainages. Fortunately the local authorities have been alerted by this problem and will enlarge the tunnel to allow a better evacuation of the water.
Once again, we are sorry if your stay was not at your expectation level, we wish that you will give us another opportunity to better serve you in a near future.

Warmest regards.

Dominique Duvivier
General manager

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Reviewed 24 October 2017

We stayed at the Sheraton for a total of 4 nights. The main lobby and pool area are stunning. The pool is large, has a bar area, a slide and views of the beach with plenty of sun loungers. The spa area is lovely, we had a fantastic massage there. The restaurant we only ate at on one occasion but it was delicious. The breakfast buffet offers a fantastic selection of foods which were brilliant. The hotel is centrally located and only a very short walk to other restaurants and shops. Our hotel room was spacious but a little bit tired looking and had a slight damp/musty smell but was otherwise clean. Wifi accessibility was fantastic, the best we had during our time in Bali. Staff were friendly and always happy to help. Overall, a lovely hotel!

Stayed: October 2017, travelled as a couple
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 25 October 2017

Dear Rachel,
Thank you for staying with us recently and for reviewing your experience at our resort on Tripadvisor.
We are pleased to read all the praises about our Spa, our food quality and particularly our staff friendliness.
We wish that these lovely memories of Lombok will inspire you another visit soon and we will be very happy to welcome you back at Sheraton Senggigi,

Warmest regards

Dominique Duvivier
General manager

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Reviewed 23 October 2017

Very comfortable hotel with beautiful grounds! Stick to the lovely pool, as the beach is really trashed despite the Sisyphean efforts of hotel staff to keep it clean. Breakfast was delicious with incredibly varied foods. Staff was attentive and quick to fulfill every request. Very relaxing stay!

Stayed: October 2017, travelled with friends
Thank Claudia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 24 October 2017

Dear Claudia,,
I would like to say thank you for staying with us and for reviewing positively your experience at our resort.
As you mention, the beach front on some periods receives some trashes from the ocean, we have a team of beach keepers to keep the beach the cleanest possible however it is certainly a challenging task.
Great to read that you enjoyed our breakfast and our staff friendliness, we always love to receive such nice words from our dear guests.
We wish that you will come back to Lombok soon and give us the pleasure to welcome you back at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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