We checked in on August 8th and checked out on 10th of August. Since our flight was in the evening and as it has been raining heavily for the past 2 days we requested the hotel for a checkout at 5 pm instead of the 12 pm. We were informed that the rate would be Rs 2000 plus GST. We were shocked at the exorbitant rate details since the room rent for a full day was Rs 3000. The hotel was most uncooperative and did not comply with our request even as they knew that we had no where to go because of the heavy rains
The hotel needs to be more customer friendly. We were also told that had we booked through the hotel portal we would have been allowed 24 hours check out. Whereas since we had booked through booking.com out check out timings is 12 pm. This is also highly discriminatory and disappointing .
- Free parking