This hotel have been the mainstay of one of my most memorable trips in Shimla and I will always be thankful to it. However, I do have certain points which I would like to share with my fellow travellers:
Pros:
Nice, cosy and tidy rooms with proper sanitization
Good amenities like room heater, Mineral water, tea/coffee sachet, shampoo and soap available.
Great taste for the food ordered from their menu. My most favourite items being Tandoori Mushroom and Subz Biryani.
Great staff and room service, Kudos to Navin Chauhan and Belbahadur for making our stay comfortable with their immaculate room service.
Great view of Shimla from restaurant and some selected rooms.
Cons:
Some basic amenities found missing, like hair dryer, dental and shaving kit and room slippers. Quality of soap, shampoo and body lotion was not up to the mark
Breakfast buffet was mediocre. Butter was tasteless, artificial flavoured fruit juice, limited fresh fruits, powdered milk tea/coffee, needs improvement.
Some rooms did not have scenic views, even after booking 3 rooms for 3 nights, hotel staff cannot provide us even 1 room with good view. Was a major disappointment.
Hotel is located 3 floors below the normal road, the way to go till reception is congested and tricky, only skilled local drivers recommended to go till there. If you don't have a vehicle, the way to the top can be tiring especially for elderly people o foot.
Since I witnessed my first snowfall here, it will always be a memorable stay for me, however, I think the management must make the suggested improvements to ensure better reviews and recurrent visits.