So the bathroom faucet was difficult to shut off and the shower needed some work. The place itself was charming but I was disappointed that the room was not made up when we arrived. The clerk refunded the early arrival fee of $20. (No other hotel has charged extra just because I arrived an hour early to check in.) The clerk gave me the key and charged $20. Went to the room and it had obviously not been cleaned. This at 3 pm. I went back. Clerk was nice and said it would be an hour. We were there for the Lavender Festival which was very nice. After the first night, no service was performed on our room. We went out to dinner at 6 pm and I went to the front desk to ask for fresh towels. Younger clerk told me she was busy and couldn't leave the desk. I said, "That's okay, we are going out to dinner." We returned at 8 pm and still had not received fresh towels much less any tidying of the room. I again went to the front desk. Now the young clerk was a bit snippy when she told me she still couldn't leave the front desk. Towels were later delivered to our door. That day was the last day of the festival. We had a difficult time sleeping due to the young folks who had worked the festival enjoying themselves right outside our window. They were racing around in golf carts and squealing and yelling at one another. Also, they advertised there was WiFi. The WiFi signal was so week my laptop could not connect to the service. Needless to say, we plan to attend the festival next year but we won't be staying at HSR and I won't be recommending this place to my friends. Very disappointed in our stay here.
- Also Known As:
- Highland Springs Hotel Cherry Valley