We had a booking for this hotel and we were totally disappointed and annoyed with their terrible customer service. We had to wait outside the complex in our car in order to enter premises. Then, we had to wait almost two hours to get our room after a very bad logistic. We were given a smoking room and we had asked for a non-smoking one. We had to wait 2 hours more to be changed. The replacement room had issues with the TV and lightning. We had to let in the maintenance team to get the issues resolved.
After too much hassles, we asked for our money back since we we wanted to get out ASAP. We were given so many lies and they didn't honored our request. This is by far the worshippers service experienced I've ever had in a Resort as this one.
Not recommended at all, stay away!
- Official Description (provided by the hotel):
- The hotel is located on the Salvadorian Pacific Coast 90 km from the capital, San Salvador, the Pan American Highway, covering an area of 270,000 m2 with a mile of beach front. The Royal Decameron Salinitas Hotel offers a fantastic Mayan flavored all-inclusive vacation experience. Located on El Salvador's Pacific coast, just 50 minutes away from San Salvador, Royal Decameron Salinitas borrows from the Salvadorian culture and its colorful architecture as the art using many Mayan statues distributed throughout the property. Guests can enjoy the beautiful Pacific Ocean; spend time in any of our four fresh water pools, or even in the spectacular salt water pool filled daily by the ocean tides while taking advantage of our all-inclusive drinks at any of our four distinctive bars. When the guests are not taking the Central American sun and they want more action, they are invited to join the fun with our professional activities staff. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Decameron El Salvador
- Decameron El Hotel Salvador
- Royal Decameron Salinitas San Salvador
- Decameron El Salvador
- Royal Decameron El Salvador
- Royal Decameron Salinitas Hotel
- Salinitas Decameron
- Royal Decameron Salinitas El Salvador
- Decameron San Salvador
- Decameron Salinitas El Salvador