My boyfriend and I came to saskatoon for his work course and his company was to book him a room here for two nights. We finally got to the city (we drove from Weyburn) around 1130pm, tired and wanting to just get some sleep as we both have to be up early in the morning. The staff we initially dealt with named Vicki I believe, was extremely rude and chewing her gum like a cow chewing cud. She was not helpful at all in finding the reservation and was dismissive when I asked if there was a washroom that I could use. Saying there was only one in the bar and walked away before she finished even responding. We then drove to the Sheraton just around the block asking if there was anyway they could help us find a possible reservation. They were awesome and very helpful phoning around for us. When they couldn't find anything we returned to the Senator as the lady we dealt with previously had finished her shift. The gentleman we dealt with then was less helpful than the woman and even more rude. Refusing to let us use a phone to call my boyfriends family so we had a place to stay for the night so we can call his work in the morning and figure it out. Since my cell was dead we figured we could just plug it in in the lobby so we could call around and the desk agent then proceeded to tell us that wasn't allowed and that we were stealing power from the hotel and that we needed to leave. When we said we were just making a phone call and would be out in a minute or so he threatened to call the police on us. I was extremely disappointed and angry at the service we received. It was extremely unprofessional and inappropriate. I work in the industry myself I understand it can be frustrating dealing with upset guests, however, we went in just asking if he could help us out in finding the reservation and he wouldn't even give my boyfriend a chance in giving names it could be under. He would start a name and the front desk would say no before he even got a chance to finish the name. I would not recommend this hotel to anyone at anytime. Not even if they were leaving the bar next door, extremely intoxicated, and needed a place to stay. This is completely unacceptable for staff to treat potential guests with such disrespect. I will be sending an email to the manager as well with a formal complaint to the service we received.
- Official Description (provided by the hotel):
- Saskatoon boutique downtown hotel, the Hotel Senator features Rembrandt's Fine Dining & Wine Bar with international cuisine, Winston's English Pub & Grill with over 50 taps, 80 imported ales, ciders, stouts and lagers and a home away from home personal attention and service. Your room awaits! Safe travels and we hope to see you soon. ... more less
- Reservation Options:
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- Also Known As:
- Senator Hotel Saskatoon
- Hotel Senator Saskatoon Saskatchewan