On arrival to the hotel we were greeted warmly and offered lots of helpful information about Quebec city which we found very useful. The hotel is a little bit out from the Old Town but there is a very good bus service virtually outside the front door. We had a room in the basement which was clean and had everything we needed (TV could do with being bigger though). Breakfast is good value and the WiFi was good but was an extra $5 a day. Would recommend.