We stayed here over March break, in a family suite that was supposed to accommodate 6. It's very tight and there are no drawers for clothing. Only one wardrobe for hanging 12 articles of clothing.
Towels are thin and lacking for 6 people. We were given 6 to start, but after our room was cleaned by the maids we had 4. I called for more and it took, several calls and well over 1 hour to receive them. Pool towels are even smaller and when busy, lacking as well. And beware of the pool, it leaves you smelling of urine.
Service is seriously lacking in the hotel, and they respond by telling you that they were busy at the time.
Breakfast was overpriced and mediocre. You're better off eating off site.
Parking in the basement is an attraction site on its own. Cars are parked everywhere, if you have a large SUV don't even try to maneuver here. A car parked in front of our space and did not leave their keys with the attendant. We waited and watched as they jacked the car onto wheels to push it out of the way.
The room fridge was not on when we arrived, so it smelled of mildew.
Location is good, but if you are looking for a quality hotel try the Marriott across the street. I would not come back.
- Official Description (provided by the hotel):
- At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more less
- Reservation Options:
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- Also Known As:
- Palace Royal Hotel
- Palace Royal Quebec City
- Hotel Palace Royal Quebec/Quebec City