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“the staff is very rude”

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Hotel Royal William
Ranked #55 of 101 Hotels in Quebec City
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“the staff is very rude”
Reviewed 12 October 2011

We've stayed for one night in this hotel cause there was nothing else availiable in the city.The location is ok and rooms are nice and big. But opposite to our room there was a room full of kids having a party. It was noisy all the time and I called the reception to complain,but they didn't care. So we couldn't sleep at all,and other people as well,were knocking and shouting the whole night trying to stop the party. The staff didn't even apologize the next day,the said it's not their problem. Never had this kind of rude service in Quebec before!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cateche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 September 2011

Location is ok. 15 minute walk to Old Quebec, which is where we spent most of our time. Room size was good and the bathroom was a good size too. Comfortable bed also. Reception staff were friendly and helpful and the AC worked well. Breakfast is ok at best. If you can, stay in Old Quebec, you do not need to leave that area for anything, especially good places to eat and drink.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Junky87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifton Park,NY
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 August 2011

We stayed for two nights for a family trip. The rooms were spacious and clean. We could have used a few more pillows. We were surprised that breakfast was included and upgraded to eggs and bacon .. You need to pay extra for a upgrade from continental breakfast. We didn't mind and were happy with such a small bill. The walk to Old Quebec takes about 15 minutes but is all up hill. If you are traveling with older Adults or kids drive or take a cab.

The front desk staff was very nice and print directions for us several times. They were very helpful with suggestions when we had a rainy day.

I would recommend this hotel , but would not recommend walking to Old Quebec.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MaryCliftonPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2011

This hotel is now part of the Ascend brand under Choice Hotels. The front desk staff was very friendly and helpful (they speak both French and English) located in a small lobby built for efficiency with underground parking across the street. This place is a short walk (5-10 minutes) to the free street elevator which takes you up to the old town, another 5-10 minutes away and around the corner. I was really impressed by how clean and well-kept this part of the city was. There is a huge green square (very modern design) right around the corner from the hotel with fountains and many places to just sit and enjoy the weather/view.
The room was big enough (probably owing to the 15-16 foot ceilings, something you don't see in hotels every day) with comfortable clean beds and large well-appointed bathrooms. Each room has a small fridge (former minibar) for general use as well as a DVD player with movies at the front desk--remember that you are in a French-speaking province, so of course some of the movies are in French! The Free breakfast (continental) in the adjacent restaurant each morning was small but satisfying, and the coffee they served was even better. You have the option of ordering something more substantial off the full menu, which made sense to me. Only strange thing about this place was the room climate control--Seems simple to operate, but you never quite figure out how it warms or cools the room--it just does it automatically, and I'm sure someone at the front desk would explain it, I never asked as we were comfortable with the temperature. A very good boutique hotel in a great downtown location.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CR_Travels23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chambly, Quebec
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2011

My husband and I stayed at this hotel for 1 night. It was extremely clean, very quiet (room 207) and a good price. The continental breakfast is not much and you will want to spend a few more dollars to upgrade your breakfast - from $2 to $6 all depending on what you choose. The only thing I did not like about this hotel is its location it was at least a 10 to 20 minute walk to Old Quebec all depending on where you want to start your visit.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JackieChambly_Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Royal William

Property: Hotel Royal William
Address: 360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #55 of 101 Hotels in Quebec City
Price range (per night): ₹ 6,893 - ₹ 15,848
Hotel Class:3 star — Hotel Royal William 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
Hotel Royal William Quebec/Quebec City

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