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“Fantastic heritage hotel located within walking distance to everthing.”
Review of Hotel Clarendon

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Hotel Clarendon
Ranked #33 of 100 Hotels in Quebec City
Certificate of Excellence
Reviewed 18 April 2012

Staff very pleasant. Services fantastic and overall a great place to stay. The dinning room was well appointed with friendly staff and exellent food. Would certainly return.

  • Stayed: April 2012
    • Value
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Thank parrysounder48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Hotel Clarendon, responded to this reviewResponded 7 May 2012

Hello,

We are always pleased to see that our staff has contributed in making your stay at the Clarendon an enjoyable one and especially a memorable one.

It's true that our heritage building, now 140 years old, charms everyone the minute they walk into the lobby. All of our staff is bilingual and our valet/concierge service is right at the front door ready to great you and help you out with any tourist information necessary.

We have just updated our menu with our new Chef and our Jazz nights have returned.

Don't hesitate to call us if you would like to planify your next getaway or simply to get extra information about our new season 2012.

Enjoy your summer,

Diane

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850 - 854 of 1,530 reviews

Reviewed 17 April 2012

Old and charming, but a little too rough around the edges. Rooms are small, with no desk. Wifi was not dependable, however the support was quick to respond. Water temperature is abysmal and constantly changing, and the linens are old and gross. Overall not bad for the price, if you're willing to overlook a few things. Breakfast was excellent and was included in the rate. 7/10

  • Stayed: April 2012, travelled on business
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Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Hotel Clarendon, responded to this reviewResponded 7 May 2012

Hello,

Thank you for sending in your comments. The Clarendon is under new manager and it takes much interest in collecting all comments and observations.

At the Clarendon there are many different room types and sizes. We have many rooms which are more spacious and many also have a desk. It is very important that you specify your requirements when you make your reservation. Even if done online, nothing stops you from calling our front desk where you will be answered by our staff 24 hours a day, 7 days a week.

We want to maximize your stay so upon arrival if you have a certain request we'll do our utmost to satisfy your needs.

We are so well situated in the heart of Old Québec and our Concierge team has all of the tourist information, maps and phone numbers that you can possibly need.

Our team hopes to have the pleasure of greeting you during your next travel plans.

Diane

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Reviewed 14 April 2012

The management is terrible, rude and inconsiderate. We were not treated with the respect that we deserved and I would never stay here again because they do not know how to treat their guests.

  • Stayed: April 2012
    • Value
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1  Thank annaaa086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Hotel Clarendon, responded to this reviewResponded 2 May 2012

Good afternoon,

We are proud to announce that the Hotel Clarendon has recently been purchased and under new management .

We are currently collecting and analysing all comments and reviews. You can be assured that we are truly devoted to giving our guests a most enjoyable and memorable experience.

The Clarendon is 140 years and protected by Unesco because of it's historical value. We are situated within the walls of Old Québec city. We do encourage you to be part of our guest during your next travel plans.

Regards,

Diane

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Reviewed 11 April 2012

Great location - right in the middle of everything. Hotel was nice, very clean, and comfy. Rooms are small but that's the norm in Quebec city. It was clean and quiet, and a good value. The service was very good as well. Would definitely stay again.

  • Stayed: April 2012, travelled as a couple
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Thank suzyq777123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Hotel Clarendon, responded to this reviewResponded 2 May 2012

Hello,

Thank you so much for sending in your observations.

The Clarendon is 140 years old and it's charm is beyond compare. We are also proud to see that our staff takes great pleasure in assisting you whenever necessary. We have front desk staff at the front desk 24 hours a day.

I will pass on your comments regarding our housekeeping staff who we all know play a major role in insuring comfort and quality.

Enjoy your summer and everyone in the Clarendon staff hopes to have you amongst us once again.

Diane

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Reviewed 10 April 2012

Ok, the hotel is on a prime location, right in the heart of Old Quebec. Walking distance of historical sites, museums, restaurants and stores. The staff was very professional, helpful and kind.
The rooms are of a reasonable size. Not big, but not crampy. Beds are comfortable.
Some poits to improve in the rooms:
- Storage space. Very limited. i travelld with wife and 2 kids, and most of our clothes had to be kept in the luggage.
- Bathroom - No cabinets. So, basically, no space to store things too. This is really bad....
- Water. Twice, two days in a row, the water gor cold while someone was in the shower. I think this is highly undesireable for a Hotel of that level. A must to fix... To make matters a little more complicated, when I complained throu phone, the front desk said that "this is common if many people take showers in a row"...As said, on that level, this is not a thing to expect.
Regarding room service, unfortunately one of the days our bathroom was not completely cleaned. It took only a call to the front desk and the problem was solved, but again, a hotel that level this should not have happened.
Now some advices:
- Parking - Go directly to the Hotel de Ville parking, just across the street, WITH subterraneous access to the hotel Lobby. It is roughly half the price for what the hotel charges.
- Breakfast: Avoid the Hotel restaurant. Not that it is no good, but it is extremely overpriced. Even if you buy coupons on the day before (wich front desk failed to warn us the first day), You will do much better going to Paillard Boulangerie, wich is 5 minutes walk from the Hotel.

Thai is it. It was a good experience, but a few tweaks need fixing if I am to consider a second visit to Carendon.

Room Tip: Corner rooms have more light. The center rooms are a little dark.
See more room tips
  • Stayed: April 2012, travelled with family
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1  Thank Jose Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Hotel Clarendon, responded to this reviewResponded 2 May 2012

Hello,

The Clarendon has been recently taken over by a new management. I am in the process of reading and answering to every review.

We are pleased to read that you enjoyed our fantastic location and obtained satisfaction with the services offered by the front desk staff.

We are currently collecting all information which can help us improve all of our facilities so that our guests can enjoy a memorable stay.

Once again thank you for taking the time to write in your comments.

Diane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Clarendon

Address: 57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#36 Business Hotel in Quebec City
#44 Romantic Hotel in Quebec City
Price Range: ₹ 5,856 - ₹ 14,814 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Clarendon 3.5*
Number of rooms: 143
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Also Known As:
Clarendon Hotel Quebec City
Clarendon Quebec City
Hotel Clarendon Quebec/Quebec City

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