We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good location, poor service” 3 of 5 bubbles
Review of Hotel Clarendon

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Clarendon
Ranked #39 of 101 Hotels in Quebec City
Certificate of Excellence
New York City, New York
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good location, poor service”
3 of 5 bubbles Reviewed 24 March 2012

Stayed in February 2012
We absolutely loved Quebec, so romantic under the snow! We have mixed feelings about the Clarendon. It's worth staying there if you get a good rate! But do require a room with a queen bed (room with double beds are closet-size) in the back and on a top floor if you like quietness. Do park your car in the outside garage across from the hotel ( much cheaper, and they have special deals for longer stays). The breakfast buffet at the Clarendon is very basic, and not worth it: instead do go to Paillard 3 blocks away ( delicious croissants, pastries, breads, soups, etc, and an accordeon player on the weekend.) The jazz is great at the Clarendon, but they only have it on specific dates, so check before you go. In fact CHECK everything before you go to the Clarendon, and do bring a paper copy of your reservation because they have a very young, inexperienced, indifferent, not customer-oriented staff who regularly botches things up...And DO insist to get what you booked (I was charged for a no-show as I moved my reservation a couple of days , although I had let them known long in advance...They did reimberse me afterwards). The Clarendon is not a luxurious hotel: plastic bathtubs, simple but clean rooms, but the worst thing is the cheap fleece bed blanket (the type that keeps you warm but where you wake up soaking wet in the middle of the night) and the blown-air heat which is a bit noisy (we asked for electric heaters which were silent and great). However, the mattresses are firm and good.
All in all, this hotel has a great location in the old town and could be good if it had a better management, a professionnal staff and paid attention to more details.

Room Tip: Rooms giving onto the courtyard on an upper floor, are quiet
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank yjg805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,343 reviews from our community

Traveller rating
    432
    571
    215
    82
    43
See reviews for
320
612
61
86
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
3 of 5 bubbles Reviewed 18 March 2012

We spent 2 nights there, Friday and Saturday. The reception at check in was pleasant but that was about the best I can speak of from our stay. Our room was very small, we looked right into the window of a room across the way so had to have out curtains shut the whole time to keep privacy. The walls were paper thin, I could hear the people in the rooms next to us speaking and blowing their nose. We had not asked for a wake up call but so kindly received one at 630 in the morning (not to mention I was looking forward to sleeping in on my day off since I work every Saturday). Than our last morning there the house keeping started vacuuming the hallway at 830 and cleaning the room next to us so wwrests awoken to this with the paper thin walls, at this point we decided to go have breakfast at the restaurant in the hotel. It was a buffet, and there were only 3 other tables there and 3 people working yet our plate were not cleared and coffee not filled at all during our meal. I was not overly impressed by anything at the hotel except for the location.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Becky991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joannie M, Front Office Manager at Hotel Clarendon, responded to this review, 27 March 2012
Dear Guest

Thank you for taking the time to send us your observations during your stay. Being the Room Division Manager I am very receptive to all comments. The Clarendon Hotel is in constant evolution and quality guest services is taken very seriously. Your remarks help us continue to improve the quality of our product. You should have been brought into contact with one of our supervisor. Witch one, would have had the empowerment to ensure you wouldn’t have left our hotel on that note. To your convenience, I would truly enjoy to discuss with you, to make a specific monitoring of the overall bad experience you had at the Hotel Clarendon.

Best Regards
Joannie Marcoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

We really enjoyed our stayed at the Hotel Clarendon in Quebec City. It's in the historic part of the city, so the hotel is within walking distance to the Plains of Abraham, Carnaval and shopping. The hotel is one of the oldest in the city, with a lot of character. Staff was friendly and helpful, and prices were reasonable. Good food and lovely atmosphere in the dining room, too. We would definitely stay there again!

Room Tip: We liked the view from our room, overlooking Bassin Louise.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joannie450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joannie M, Front Office Manager at Hotel Clarendon, responded to this review, 25 February 2012
bonjour,

Thank you so much to taking time to give us you comments. The hotel location is wonderfull and we are proud the take part of the Quebec history. We are the oldest hotel in Canada and we are taking all the efforts the stay a choice destination.

All employes want the make you fell as home and they want to be in good memories.

We are hoping to see you soon

Best regards
Joannie Marcoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 10 February 2012

I can't find one positive thing to say about this place. We booked a room here even though it was more expensive than other hotels because they were advertising a jazz bar and a gym, but found out upon arrival that both were closed for the foreseable future. When we mentioned this at the front desk nothing was done to compensate us and we were given a room that was barely bigger than a closet - it will teach us to complain ! The story must have made the round that we were not pleased because for the rest of the week end the staff stayed away from us and barely acknowledge our presence.
There are lots of nice hotel in Quebec City, I would recommend staying away from this one

  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Martin611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joannie M, Front Office Manager at Hotel Clarendon, responded to this review, 11 February 2012
Thankd you for taking the time to write in your comments. Every review is carefully read and taken very seriously.

Let me express my apologies for all th inconveniencess you get during your stay at the hotel. Unfortunatly the supervisor or myselft did not get a word of your insatisfaction. The Guest Services are the Clarendon priorities. As the Room Division Manager is really important than all guest get the same services: VIP. I trully enjoy to discuss with you to get all information of the over all bad experience you had.

I invite you to contact me by e-mail : jmarcoux@hotelclarendon.com

Sincerely

Joannie Marcoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merritt Island, Florida
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 22 January 2012

Our family of 4 stayed at the hotel for 3 nights over the holidays. The rooms were larger than expected and very clean. The location was excellent. Easy walk to a small grocery, sights, and restaurants. The only complaint was the lack of a doorman. Upon arrival on a snowy night, it would have been helpful to have assistant up the steps to the hotel. However, I would recommend this hotel to anyone!!!

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FloridaCracker8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joannie M, Front Office Manager at Hotel Clarendon, responded to this review, 25 January 2012
Thank you for your observations during your stay at the Clarendon. I'll pass on your comments to the staff. In fact you can't find a better location in old Québec and the hotel does have a charm of it's own.
Management and staff hope to have the pleasure in making your next trip to Québec a pleasurable one.

Joannie Marcoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quebec City hotels
0.2 km away
Le Champlain Hotel
Le Champlain Hotel
#14 of 101 in Quebec City
4.5 of 5 bubbles 1,732 reviews
0.3 km away
Hotel Chateau Bellevue
Hotel Chateau Bellevue
#30 of 101 in Quebec City
4.0 of 5 bubbles 924 reviews
0.1 km away
Auberge Place D'Armes
Auberge Place D'Armes
#9 of 101 in Quebec City
4.5 of 5 bubbles 1,371 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Le Manoir d'Auteuil
Le Manoir d'Auteuil
#2 of 101 in Quebec City
5.0 of 5 bubbles 1,050 reviews
0.3 km away
Hotel Manoir Victoria
Hotel Manoir Victoria
#22 of 101 in Quebec City
4.5 of 5 bubbles 1,213 reviews
0.3 km away
Chateau Fleur de Lys - L'HOTEL
Chateau Fleur de Lys - L'HOTEL
#8 of 101 in Quebec City
4.5 of 5 bubbles 494 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Clarendon? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hotel Clarendon

Property: Hotel Clarendon
Address: 57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#36 Family Hotel in Quebec City
#36 Business Hotel in Quebec City
#44 Romantic Hotel in Quebec City
Price range (per night): ₹ 6,285 - ₹ 12,815
Hotel Class:3.5 star — Hotel Clarendon 3.5*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia and Hotels.com so you can book your Hotel Clarendon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clarendon Hotel Quebec City
Clarendon Quebec City
Hotel Clarendon Quebec/Quebec City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing