I've stayed in 3 of them W's and countless 5 star hotels. This one is at the top. All of the staff members really go out of their way to help you...from the room attendants, to the front desk, etc. The rooms are absolutely huge by hotel standards (my family of four stayed in a room without a problem)...extra large soaking tub looks like a small pool.
The staff helped us with everything. For example, we forgot our stroller...like magic they let us use one of theirs for all 4 days of our stay. Our little one also tripped in the foyer...3-4 managers were on scene within seconds...so fast that I didn't know why they were there or where they came from and I followed the herd to see that they were tending to my little one. I was the last one on scene and I was 5 feet away!!!
The main thing is that while the concierges are all extremely pleasant, skip them. They rely on the internet and referred us to events that were closed. Your best bet is to ask the valet (especially Alex)...they know everything and gave us information that the concierge didn't know.
The Acura experience was still a little limited for our taste. This is not unique to this property. We used it twice, but were shut out 2-3 times for other excursions. Do not rely on it to get around. You will need to use your car (Montreal is easy to get around in with a GPS) or a taxi (which get expensive). We used the subway a few times...which is extremely reasonable, safe, and easy to use...oh yeah...and it's under the hotel!
...a little tip...this hotel does not have a pool, but you can use the Westin's pool across the street if you go through the Concierge.
- Official Description (provided by the hotel):
- In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more less
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- Also Known As:
- w Montreal Hotel Montreal
- w Hotels Montreal
- w Hotel Montreal