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“Needs major work”
Review of Hotel Casa Bella

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Hotel Casa Bella
Ranked #117 of 164 Hotels in Montreal
Hampton, Nova Scotia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Needs major work”
Reviewed 23 April 2012

We were in room nine. Avoid it. Dirty carpet. Moldy shower stall. Hot water takes about 5 minutes to make it to third floor. The WIFI is very weak at best and then shuts off at 11pm when desk closes. It was noisy but that is understandable being on one of Montreal's busiest streets. Anxious to leave the room the next day. Did not risk the "in room" breakfast. Wished it was better after coming back to our home town.
The night before we were in a suite with a King bed in Fredericton for 5 dollars more. Huge disappointment arriving in Montreal to this poor room.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pipemeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaBellaMontreal, Manager at Hotel Casa Bella, responded to this review, 24 April 2012
First of all, I want to thank you for you comment, bad or good we need to know what was the minus or plus during your stay to always correct things to the better.

For the cleanng, I will check with the people working that week-end and have a discussion about it, it should have never happened. I'm sorry about it.

For the Wi-Fi, you should have call the reception, we would have shutdown the system and restart it. A huge amount of bandwidth has been used that week-end (too much downloading?), but for that we can't do very much, people are taking advantage of the free internet and the invibility... BUT the Wi-Fi isn't blocked at 11:00pm, it's always on.

I feel sorry that you didn't order the breakfast, the crescents are freshly baked every morning (not Pillsbury, but real crescent), fresh orange juice, toast, jam, fruits in season, and more...

As for the price, they reflect mainly the activity in town. Now it was a huge week-end in Montreal (Earth Day and opening of the International Polar Year 2012 Conference) so 80$ for a room downtown Montreal, next to the Convention Center it's really cheap.

Thank you again for your comment, I hope our response is satisfying and that you may try again our Hotel to compare the stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Enfield, New Hampshire
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2012

We stayed for 2 nights in January and found it to be quite comfortable, friendly and in a great location near St Catherine shopping. Being able to park the car for free was a big plus as we walked and took the metro around the city. Another reviewer said the hotel was cold so we planned ahead with extra blankets, but found our room to be comfortable - we had our own thermostat so could control the temp. Breakfast was simple, coffee and toast, but they delivered it to our room promptly. The staff was helpful and courteous and we would definitely stay there again.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank al7251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 December 2011

I stayed in this hotel for one week and was mostly happy with my stay. The room was reasonably nice, with big but somewhat unnecessary decor (massive doors and a massive radiator which was a decoration only - the real heating came from somewhere else). It was nothing annoying, however - the room was quite tasteful. Although there were a few signs of wear (one of shelves was scratched at several places), I was satisfied with the room. It was clean and the hotel staff would carefully make it up every day.

Location is good - in the center of Montreal, within a short walk of the business district, sights and metro.

Staff is friendly and helpful. In standard situations, their English communication skills are very good but we had some problems explaining a non-standard situation (two people staying in one room but arriving at different times) to one of receptionists (a young Asian man).

There is a "continental breakfast" served in the room every day. It consists of a croissant, a toast, coffee/tea and juice. I would prefer a bigger breakfast but it seems that "continental breakfast" of this type is standard in Montreal. There is free wireless internet and it worked well throughout my stay.

I had two problems when I arrived. First, the water flushing mechanism in WC was broken. I informed the hotel staff and they fixed it quite quickly. Second, the room was quite cold on the first evening. This also got fixed - in the next days, the temperature in the room was normal.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andris75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 December 2011

Our room was clean, and huge for what we paid ($50/night). The parking was good, the location was fantastic, and the room was decorated well. The hotel was quiet, and the staff were polite.

The only thing that makes this hotel get four instead of five stars was that it was cold. We had extra blankets with us, so we were fine...but, without them, we would have frozen! There was also no heater in the shared bathroom, and the water was cold in the morning. The hot water was also broken. But, it was fixed in under 10 mins.

Overall, if you are travelling on a budget, this place is a steal. If you're staying here, and expecting a five-star hotel.. don't pay $50.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smfische
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
156 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 September 2011

Value for money and location make this a good choice if you are not too picky.
Positives: 5 minute walk to McGill or to Place des Atrs - 20 minutes to Old Port marinas
- Rm 1 is large (12x20) - 2 comfortable beds - Sherbrooke view but surprisingly quiet
- microwave and fridge
Negatives: small clean bathroom - minimal towels - furniture old, cheap and beat up - carpet stained and in need of cleaning - Continental breakfast spartan - small coffee and croissant
For a central downtown location and cheap, this is it.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Reg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa Bella

Property: Hotel Casa Bella
Address: 264 Sherbrooke ouest, Montreal, Quebec H2X 1X9, Canada
Region: Canada > Quebec > Montreal > Quartier des Spectacles
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #117 of 164 Hotels in Montreal
Price range (per night): ₹ 3,041 - ₹ 5,887
Hotel Class:2 star — Hotel Casa Bella 2*
Number of rooms: 20
Official Description (provided by the hotel):
From our location downtown Montreal, we are 2 minutes away from the Quartier des Spectacles and the Place-des-Arts subway station, and walking distance from the Business District, the Shopping Area, the Convention Center, Latin Quarter, Chinatown, Universities (McGill and UQAM). We are also a few minutes away by walk from the Mont Royal (20 minutes), the Old Montreal & the Notre-Dame Basilica (10 minutes), the Bell Center, Museums, everything is within a few blocks of our hotel. Free parking (if available, places are limited). Free continental style breakfast (served in your room) and Free Wi-Fi internet. ... more   less 
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Also Known As:
Casa Bella Hotel
Casa Bella Montreal

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