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Reviews (922)
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All reviewsshuttle servicefree shuttlepark and flyair canadatim hortonsan early flightrooms are cleanfront desk staffhome away from homeexcellent hotelstayed one nightfitness centerbusiness tripconvenient locationcoffee makerhgiavo
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Reviewed 13 August 2017

Perfect location when arriving late and you need a hotel near the airport. It's just minutes away, and it's a very nice hotel (stuck in an industrial area.) Easy to get to, and it has a very nice restaurant in the hotel for a late dinner with the best chocolate souffle (there are no nice restaurants nearby so this is a plus.) However the written materials placed in the room do not mention anything about the hours they are open for brunch so when we strolled down for Sunday brunch at 11 am they were closed and we were stuck eating at the nearby Tim Horton's unfortunately.
The very large room we had was well appointed and comfortable, with lovely bathrooms. We'd stay here again.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank pelaminnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Very nice hotel, lots of parking. Clean, great breakfast! Airport shuttle goes quite often and is easy to arrange. Would definitely recommend and stay again. Five minute ride to airport. Noisy if on side towards airport though.

Stayed: August 2017, travelled with family
Thank debbieaU8190KB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

I have never had a poor experience with the Hilton Garden Inn - Montreal Airport. I have stayed here several times and it is always my number one choice of hotels to stay when I stay in Montreal! Wonderful staff and property.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 659reneeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile

Checked in on the first night and all seemed well, staff weren't exactly friendly but it was fine. Room was OK, but run down. First night I returned and my room key didn't work. 3rd night the same happened again. Very annoyed by this as I was returning late both times.

The other issue was around charges, across two credit cards they held up $4500 in authorisations and didn't release them once I checked out. Ridiculous!!

The hotel is also right on the flight path and as a gold member I expected a better room and location within the hotel, however I was right on the road and the flight path.

Breakfast staff were friendly and the food was ok, however fresh cooked to order is absolutely rubbish, it was all precooked except the eggs.

All in all for the price it was a disappointment.

Stayed: August 2017, travelled on business
Thank Bryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YULDH_Manager, Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded 15 August 2017

Good morning Bryan C,

Thank you for taking your time to leave a note on Tripadvisor. I want to response as follow.

First off all, I do sincerely apologize if the room key failed to work properly during your stay. May I ask if there was any chance did they get in contact with your cellphone or anything that could demagnetize the key?

As for the room, I'm stumbled trying to understand why "the room was run down". We have just completed our renovation last year in August in accordance to the latest Hilton Garden Inn brand requirement for Americas hotels. It's true the outside building is old since it was built in 2003. However, everything inside was newly refreshed. Could you please help me to understand this part?

Credit card authorization: we authorized the credit card upon arrival. Once you left the hotel, our system released the hold 24 hours after that. Depend on the bank you are dealing with and the country you are from, the release will be done from 5 to 30 business days.

Our hotel doesn't locate on the flight path. If you are in one of the rooms on the North side of the building, you can see the airplane from time to time. Since you stayed with us for more than 3 nights, we offered you a room on the South side of the building which provides the necessary quietness for the stay. We are an airport hotel and the location of the room we offered to you was one of the best.

Breakfast: since we are an airport hotel, our breakfast setup is done in a way to accommodate high, quick volume of guests. In other words, items such as sausage, bacon, scramble eggs, etc were prepared early in the morning (around 5 am) so that we can serve our guests starting at 6 am. Fresh cook to order items are waffle, omelettes, french toast and pancake. Was there something you expected that should have been cook to order?

Once again, I do apologize for the inconvenience with our key system that got demagnetize during your stay and the issue with credit card authorization.

I can be reached at the hotel main number which is 5147885120 or by the email at info@hgimontrealairport.com.

Regards,

Quan Nguyen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

We grabbed a room for one night at the last minute after bailing on an awful place downtown. We were glad we did.

Friendly staff, clean and well-appointed room, reliable wifi. Also: free cookies in the lobby.

It IS an airport hotel, and you’ll hear flights overhead, though not super-loud.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MikeMorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YULDH_Manager, Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded 24 August 2017

Good afternoon MikeMorton,

Thank you for taking your time to leave a comment on Tripadvisor. We are very happy to learn that you like our property and our staff.

We are looking forward to welcome you back very soon.

Regards,

Quan Nguyen
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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