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“Business class hotel but where's the coffee?”

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Sofitel Montreal Golden Mile
Ranked #16 of 163 Hotels in Montreal
Certificate of Excellence
GreenLeadersBronze level
Sackville
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Business class hotel but where's the coffee?”
3 of 5 bubbles Reviewed 26 July 2012

We stayed 3 nights recently because of a tremendous promotion that brought the rates down below many competitor hotels. Overall, it is a stylish place, quiet, and definitely catering to a business clientele. But the deal breaker for us- no coffee makers in the rooms. There was coffee in the lobby, but it was put away quite early each day (8:30?). We were told we could order a carafe from room service- for 14$. Really? At this price range the competition (e.g., St.Martin, Le Crystal) not only has in room coffee, but Nespresso machines! Some boutique hoels have cafes that are complimentary to all guests (free specialty coffees all day long!). I really don't understand this restrictive coffee policy at the Sofitel- it just doesn't make sense from a business perspective. The fitness room is also pretty small for a hotel of this size and there is no pool or hot tub. Other than that, the hotel was fine- nothing special, nothing terrible. For the money, there are better options in terms of amenities. I guess that is why they are having price promotions. If it is a great deal and you're not a coffee addict, then their deals are worth considering. Otherwise, there are better options in Montreal.

Room Tip: high floor on the side = less road noise
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  • Stayed May 2012, travelled on business
    • Value
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Helpful?
2 Thank mr.weinerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 10 August 2012
Bonjour mr.weinerdog,

We are truly disappointed to hear that your stay did not meet your expectations. We strive to make sure that each and every one of our guests feels the touch of our very personal service, and that every need is looked after no matter how small or large.

We hope to have the chance to welcome you again on your next visit to the area! 

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
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English first
Vancouver
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 July 2012

The service at the Sofitel is very good. There is nothing, which is too much trouble for the staff.
We stayed in one of their smaller rooms,but it was tastefully furnished and the bed was very comfortable and the bathroom spotless (in marble) They provided the bathrobe slippers iron etc, which is missing more and more from higher-end hotels.
Big fluffy towels Bottles of water delivered early evening to your room and the turndown was great. All done with thoughtfulness.

The parking rates were very expensive($34 plus tax) The parking nearby is $10 less, but of course no in and out priviliges.
I have become a fan of Sofitel (and can be picky) and will thoroughly reccommend a stay here when in Montreal. Very convenient location too, shopping, restaurants etc.

Room Tip: High floor with views of Mount Royal
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  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank OakesTPI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 10 August 2012
Bonjour OakesTPI,

Thank you for reviewing your experience! Glad to hear that you enjoyed your stay! We will look forward to welcoming you again!

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, FL
Level Contributor
185 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

The staff and experience were fantastic. They were very helpful, professional and accommodating. The rooms were spacious and comfortable. Nice beds and updated furniture. The hotel was in a great location to Mont Royal and the rail system too. Overall a very enjoyable experience and would definitely stay there again.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BoyntonOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 10 August 2012
Bonjour Marsvolta84,

Thank you very much for your kind compliments. I am so delighted that you have enjoyed your stays with us. We look forward to your next trip!

Best regards.

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
strasbourg
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

I really like the sofitel montreal
The staff is excellent from a to z, rooms nice and nice terrasse
Nice lobby to sit, restaurant to have breakfast also nice - excellent pastries in the morning

It is a nice hotel where I like to stay when visiting Canada

  • Stayed July 2012, travelled solo
    • Value
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Helpful?
Thank doggygris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 10 August 2012
Bonjour doggygris,

Thank you for reviewing your experience at Sofitel Montreal Golden Mile. We are delighted you enjoyed your time with us and hope to welcome you back soon!

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 July 2012

We stayed in a One bedroom suite on the top floor for 2 nights. Bed was super comfy, amenities were good and staff were very helpful and friendly. The only thing missing from the room were creamers for the coffee and a wine opener (which was brought up quickly by staff).

Concierge desk staff were even helpful recommending 2 different distance options for a run up on Mount Royal.

A wee bit pricey - but in a great location.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DW-PropertyGuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 10 August 2012
BonjourDW-PropertyGuys,

Thank you very much for your kind compliments. I am so delighted that you have enjoyed your stays with us. We look forward to your next trip!

Best regards.

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Montreal Golden Mile

Property: Sofitel Montreal Golden Mile
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Montreal
#8 Business Hotel in Montreal
#10 Family Hotel in Montreal
#13 Luxury Hotel in Montreal
#22 Romantic Hotel in Montreal
Price range (per night): ₹ 12,585 - ₹ 25,812
Hotel Class:5 star — Sofitel Montreal Golden Mile 5*
Number of rooms: 258
Official Description (provided by the hotel):
Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more   less 
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Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

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